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Digital Product Manager - Originations

In a nutshell

At Sainsbury’s we believe that the customer should be at the heart of everything we do which is why we have put digital at the centre of our vision – to be the ‘no brainer’ financial services provider for our loyal Sainsbury’s Group customers. We will succeed by being there for our customers whenever, wherever and however they want and of serving more of our customers more of the time. Within Digital we are one organisation, driving “simply brilliant/brilliantly simple” experiences across all our brands. Operating in agile teams we look to deliver value early and often and refine that continuously gaining feedback on what we deliver – and acting fast on that. How? By working seamlessly together to make the most of the exceptional knowledge, insight and talent that we have across the Division.

In your role as a product manager you’ll own the product backlog and roadmap, working actively with your team to make it come to life! You will have a strong desire to improve customer experiences and will partner with a cross functional product team to define, deliver and iterate features to find creative ways to deliver awesome experiences for our customers.

Your focus will be on our key Banking application journeys which are savings, credit cards and loans. You’ll put customers at the heart of your thinking whilst ensuring we deliver against our commercial ambitions. You’ll be the glue that brings the product team together, providing direction and priorities, managing stakeholders expectations, overcoming blockers and supporting business cases and making them happen at a tactical level.

Sainsbury’s product community spans across Argos (the UK’s 3rd largest general merchandise retailer), Sainsbury’s (the UK’s 2nd largest grocery retailer), Nectar (the largest loyalty programme in the UK) as well as Tu clothing, Sainsbury’s Bank and Argos Financial services.

That means we’re big and that's really exciting when you consider the volume of customers that see your work, the value that you can bring to so many, and the vast insights that you can tap into to learn and iterate quickly. But you’ll also ship lots of value to customers, and you’ll be able to learn and iterate quickly to get the best customer experience.

What you need to do

• Working with the Senior Digital Product Manager you will develop the vision, strategy, roadmap and backlog for your product building customer experiences that align to our technology strategy and respond to business priorities
• Be the champion for your product – determining the right level or type of material to communicate the experience, benefits and long-term vision across a variety of audiences including development teams, stakeholders at all levels, partners and external parties
• Own the customer and business value for your product backlog, working to deliver maximum customer and business value while whilst making effective prioritisation choices to deliver the maximum value and return on capital
• Co-manage end-to-end delivery – ensuring work is prioritised in your backlog in line with the agreed product goals and metrics. Make appropriate trade-offs and prioritisation decisions to ensure the maximum value is achieved and delivered at pace
• Maintain a realistic 90-day roadmap, as well as a prioritised and estimated FY backlog, regularly communicating progress and proactively managing risks/issues to remove blockers.
• Subject matter expert in the components of your online application journeys (content, UX, design, journey, security, trust, industry context)
• Experience planning and managing change
• Conversion rate optimisation of your application funnels
• Build a highly collaborative relationship with your product team, working together at all levels to solve problems for our customers and the business
• Together with technology teams evaluate potential partner relationships; helping identifying necessary and/or desirable third-party technology to evaluate and select vendors
• Prioritise, coordinate and communicate the resolution of live product issues as required
• Awareness of existing and future stacks/interfaces for your product and how to develop these so they work seamlessly for customers and colleagues
• Apply insight, data and research to ensure your team are focused on making the biggest difference for customers and the business
• Monitor relevant industry trends and engage both internal and external teams as appropriate to build shared insight
• Coordinate and report post-launch evaluation to validate that products work for customers or colleagues as designed and value is delivered, measured by appropriate metrics and through post investment reviews as needed

What you need to know

• Proven track record of leading delivery of technology led change in cross-functional environments; you have shipped products at scale that customers and colleagues love
• Extensive experience of product/project/programme management, or relevant ecommerce discipline(s)
• Demonstrable experience of leading and developing teams, directly and cross-functionally
• Strong communication and influencing skills, particularly at senior levels
• Working knowledge of technology relevant to digital retail
• Solid understanding of commercial landscape

What you need to show

• Passion for your product
• Creative problem solving, enthusiasm for delivering change through people and technology
• Embrace shared responsibility and role model effective collaboration
• Developing a culture of learning, empowerment, experimentation and collaboration
• Ability to translate business goals, technology strategy and market knowledge into a product roadmap that prioritises delivery of value and enables future business agility
• A solid technical grounding, comfortable having technical discussions with the teams
• Accountability for the delivery of the roadmaps for your product
• Consistently engaging and motivating people with a variety of perspectives around the roadmap for your product; facing into difficult conversations and giving others licence to challenge your perspective
• Anticipating risks and opportunities, responding to escalations at pace and coaching others to find solutions based on your expertise
• Ability to switch between strategic visioning and getting into the detail, being the authority in all aspects of your product
• Strong leadership and influencing skills, adapting your decision making to different levels of ambiguity and urgency; developing an authentic and consistent leadership style based on a robust knowledge of yourself, influencing without authority
• Creating a positive and consistent impact with internal and external audiences; excellent stakeholder management skills, ensuring senior stakeholder advocacy for your product
• A high level of team contribution, seek opportunities to provide input and support across the team and outside core areas of focus, role model effective collaboration
• Recognition and celebration of success by colleagues within your team and across the division/business

What decisions I can make

• All decisions related to delivering the roadmap for your product
• Prioritisation and value return across your product

Support we will provide

• Access to personal development tools including specifically tailored learning and development opportunities and career pathways designed by our wider Product community, and internal mentoring
• Internal product expertise and co-learning opportunities within a highly collaborative environment
• Opportunities to attend external events from time to time on specific subjects

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