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Digital Product Manager

Brighton BN1 4FY / London / Hybrid

Permanent

Salary £49K – £73K depending on experience + bonus + excellent benefits

The role

Fantastic opportunity for a customer-obsessed Digital Product Manager with an infectious passion for delivering great customer experiences.

You’ll be responsible for defining, launching and growing digital propositions.

You’ll act as a digital partner to the business and voice of the customer, using analytics and insights to ship digital experiences that will improve NPS, drive digital adoption and grow the business.

What you’ll do

• Develop and maintain a product vision and strategy, maintaining and communicating your product roadmap.
• Place customers at the heart of every product iteration by ensuring that the backlog is derived from customer research, and that appropriate user testing and validation methods are in place.
• Map user journeys, define features and breakdown into user stories that are prioritised within a single product backlog.
• Gain consensus, both vertically and horizontally, for proposed prioritisation.
• Manage budget across BAU and project funding
• Measure and evidence the value of changes delivered.
• Create and run an effective mechanism that ensures all key stakeholders are fully briefed on all aspects of digital activity and engaged with the digital planning process.
• Hero insights and successes related to your key journeys, communicating via our internal communications channels.
• Actively engage in our digital communities.

You

• Impressive experience within a digital product management role, ideally in a global environment
• Deep understanding and enthusiasm for web technologies, digital trends and innovation
• Proficient in agile ways of working
• Excellent stakeholder management with experience and ability to influence decisions up to the highest level
• Experience of shaping digital portfolio and developing channel strategies
• Effective, persuasive, positive communication and presentation skills with the ability to bring others along with you
• A creative, strategic problem solver and decision-maker

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, anywhere in the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Miami (USA), Dubai (UAE, in partnership with OIC), and Hong Kong (China) as well as regional offices in mainland China, Singapore, Egypt, Mexico, the Dominican Republic, Bolivia, Brazil, Panama, Guatemala and Ecuador.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically.

You’ll be eligible for:

• 25 days holiday, increasing through length of service
• PMI
• An enhanced pension plan and life insurance
• Annual performance-based bonus 10%
• Various other benefits and online discounts
• Access to a season ticket loan for public transport

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly regardless of disability or circumstance. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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