Digital Personal Shopping Assistant

Digital Personal Shopping Assistant London, England

Selfridges
Full Time London, England 10.56 - 12.04 GBP Today
Job description

Digital Personal Shopping Assistant

Role Responsibility

As a Digital Personal Shopping Operations Assistant, you will do more than just offer a luxury shopping experience. Our Personal Shopping team provide a bespoke service to customers from all over the world. Our products are exceptional, and so is the service that accompanies them. As a member of the Digital Personal Shopping Team, and a subject matter expert of all things Selfridges, you will provide the first opportunity to deliver the best service to clients visiting the department in store or through our digital channels.

As a Digital Personal Shopping Assistant, you will:

  • Support the Digital Personal Shopping team with online appointments, photography and transactions
  • Positively interact with potential and existing clients. Answering queries and providing guidance on our services
  • Continue to deliver our unique service by maintaining customer care. Responding to client enquiries, booking and following up on deliveries and client alterations to name a few
  • Responsible for prepping the client rooms, you will maintain housekeeping standards, from returning stock from previous consultations and laying out product options for the next client, to having refreshments ready for their arrival
  • Work confidently and collaboratively with various departments, from the wider Personal Shopping Team, various departments and divisions, to Fashion Workroom, you strive to deliver exceptional service and standards
  • Stay ahead of the latest trends by taking every opportunity to expand your product knowledge, and being aware of competitor activity

The Ideal Candidate

ØCollaborative. Supporting the wider Personal Shopping team, you will help to deliver exceptional service to our customers seeking a unique experience

ØA proud shopkeeper. You understand there are various elements of your role. From maintaining a clean and tidy environment, helping with cashing up and supporting the wider team when needed, you will be flexible in your role

ØA keen eye for detail. You notice even the smallest details to ensure an excellent experience and luxury environment for our customers

  • Well informed. You are aware of store events services that may appeal to the Personal Shopping clients
  • A great communicator. You will adapt your style and service to suit customer needs and preference. Genuinely connecting with your customers while guiding them on the services and support that best suit their needs
  • Known to be a sales and service expert
  • An example of our values, a trusted and respected colleague

About the Company

Our Creative Spirit

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome.

Our Awards Cabinet

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign.

Our Future

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences.

Everyone is welcome

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

The Fun Stuff

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year.

Other benefits and rewards include:

  • Generous bonus and/or commission scheme
  • Discounted gym memberships
  • Pension contributions
  • Annual travel pass and cycle to work schemes
  • A volunteer day for all team members
  • Access to a wide range of training programmes to help your career development

Selfridges

Digital Personal Shopping Assistant
Selfridges

www.selfridges.com
London, United Kingdom
Andrew Keith
$2 to $5 billion (USD)
1001 to 5000 Employees
Company - Private
Department, Clothing & Shoe Stores
1909
Related Jobs

All Related Listed jobs

HGV Class 1 (C+E) Day Driver - LTD welcome
Avail Telford, England 15 - 17 GBP HOURLY Today

Perform driver duties professionally and in a good manner. Class 1 Licence with a minimum of 2 years of experience. Adhere to company driver policies.

Support Worker
Priory Adult Care Gainsborough, England 10.9 GBP HOURLY Today

Be reliable, friendly and caring to help our residents achieve their everyday goals (including personal care).

Health Care Assistant
H14-Healthcare Assistant (HCA, Support Worker) London, England 10 - 17 GBP HOURLY Today

Priority of shifts over an agency worker, accommodating your availability. A bookings team to ensure you work when and wherever you want to.

Tech Service & Product Manager in Cyber Security
UBS London, England 70000 - 127170 GBP ANNUAL Today

Drive operational teams, service management and stakeholders to support products, initiatives and identify areas for continuous improvements through the product

Customer Assistant - Foods - Grimsby
M&S Grimsby, England 10.9 GBP HOURLY Today

To deliver a great shopping experience for our customers, putting customers before task every time Champion new ways of working within stores through an open