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We think big. And act bigger. Stay versatile and interconnected. We approach everything with an inventive spirit and rigorous mindset. Individually we’re great, but as a team we’re unstoppable. Together, we seek out opportunities, frame problems and solve complex challenges. Our collective brilliance exposes breakthroughs. Our capability unleashes creativity. We pursue a new perspective and deliver a new kind of ROI.

Zenith Global are the central team, primarily based in London, supporting our local Zenith markets, leading new business efforts, developing thought-leadership, and driving network development for our 250 offices across 95 countries with over 8,000 staff worldwide.

We house a large team of multi-faceted communications planners, digital and innovation specialists and client leadership teams. Our global client portfolio comprises a range of category leaders including Reckitt, TikTok, Edrington, Coty, Electrolux and Nestlé.

The Zenith Smart Operations Team works with Publicis Media teams, client account and leadership teams to deliver improved operational efficiencies. This includes leading excellence standards for account transition and operation setup, finance controls, reduce financial risk, improve account billings/payment processes and enhance / emphasise the value of the solutions we provide to our clients.

• Developing our standardised approach to Operations, for on-boarding and transition playbooks. Communicating this internally.
• Working with third party teams and tech to enhance out automation, streamlining processes in channels and finance specialisms.
• Aligning with PGD, TAAG, Data Science, PMC, ECommerce etc to ensure that we can roll them into client engagements seamlessly.
• Focusing on Growing and On-boarding clients.
• Working on new business pitches to outline our Operations approach.
• Leading the client transition process when new client scopes are secured.
• Managing all stakeholders to deliver transition timelines and processes, to ensure smooth onboarding inside pre-determined 30,60,90 day timeframes.

• Oversee and act as the primary lead for account teams to support for all operation queries and to provide solutions
• Provide consultancy to account teams to improve their current operations and drive efficiency and effectiveness
• Be a key driver in developing and bringing more automation to current manual work streams to improve teams work efficiencies
• Be a key lead for Zenith Global to support GCLs and BD’s to lead new account transitions by driving the account team to setup media operations to achieve pitch milestone goals
• Be a Zenith Global key lead on the Publicis media operations team to help improve and have input on the products we use at Zenith Global.
• Be the lead for Zenith Global working on Publicis Media project initiatives to coordinate and manage implementation within Zenith Global teams
• Oversee and support the operation managers who will be responsible for supporting account teams to ensure all projects are setup and coordinated with key Zenith leads on time
• Build, provide and help educate account teams with operational best practice playbooks and templates to help improve standardization
• Oversee and support the digital hub campaign managers to ensure they are following operational best practice
• Manage relationship with resources, Operation Powerhouse team and Publicis leads with Zenith Global teams
• Be the key lead for overseeing. Onboarding and developing our teams use for Monday.com, JIRA and MediaTools
• Support Head of Smart Operations with Zenith Global projects

• Prior experience of working within global and hub model operations in media
• Prior knowledge of Digital / Traditional Media
• Prior knowledge and practical experience setting up digital tools and tech
• Experience in transitioning of a new client account and managing account setup
• Experience in project management or planning reporting tool setup
• Strong interest in process and tech automation – you must have understanding and benefits of automation.
• Accuracy and attention to detail
• Demonstrate determination to achieve objectives
• Prioritisation, time management and attention to detail
• Professional, ambitious and driven and team player
• Excellent communication skills, both oral and written
• Able to challenge the norm, embrace and suggest change where needed

At Zenith Global, we believe that fostering an inclusive culture where all talent can thrive makes our company stronger and help drive invention in the work we do for our clients better. We also believe it enables a greater idea exchange that fuels innovation and best reflects diverse consumer experiences.

We are committed to encouraging our talent to participate in Publicis Groupe’s wide variety of talent engagement and inclusion programming, which includes professional development experiences and participation in the company’s many business resource groups. These include VivaWomen!, Égalité, MOCA (Men Of Colour Alliance) and more than a dozen others that are thriving across our network.

Through advocacy, education and inclusion we foster greater collaboration among our people, which in turn inspires work that provides better experiences for our clients and their consumers.

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