Digital - IT Support Manager Reading, England
Job description
Join Our Team as a Digital - IT Support Manager!
At the University of Reading, we're on a mission to provide exceptional IT support experience to our university community. Our Digital Technology Services (DTS) department is at the heart of this mission, ensuring smooth digital operations across campus. Now, we're looking for a dynamic Digital - IT Support Manager to lead our customer-facing IT support teams delivering 1st (Service Desk) and 2nd Line IT Support.
What You'll Do:
In this role, you'll be the driving force behind our customer-centric IT support function. You'll lead and motivate our teams, promoting a culture of outstanding customer service. As a manager, you'll oversee the Service Desk and User Support teams, setting objectives and fostering professional development.
Operational excellence is key. You'll manage staff schedules, ensuring we have the right people in place during peak times like Welcome Week and Clearing. Collaborating with our Business Relationship Managers, you'll navigate competing customer demands effectively. Your role will also involve monitoring and improving service performance through KPIs, alongside our Head of Service Delivery, keeping our IT support top-notch.
What We're Looking For:
We need someone with leadership experience in IT support, who's educated to degree level (or equivalent) and holds an ITIL Foundation certification. You should be skilled in communication, problem-solving, and team management. Commitment to ongoing professional development is essential.
Join us in fostering a customer-focused culture within DTS and delivering top-notch IT support to our university community. If you're a motivated and experienced IT leader ready to make an impact, apply now.
The University of Reading is an equal opportunities employer. We encourage applications from candidates of all backgrounds and experiences.
Please see the job description and personal specification for further details.
The closing date for submission of applications is 30 September 2023
Interview date - 12th October 2023
Informal contact details
Contact role:
Head of Service Delivery
Contact name:
Aaron Kingsbury
Contact email:
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. By reference to the applicable SOC code for this role, sponsorship may be possible under the Skilled Worker Route. Applicants should ensure that they are able to meet the points requirement under the PBS. There is further information about this on the UK Visas and Immigration Website.
The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and champions LGBT+ equality. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.
