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Digital Experience Specialist (Maternity Cover)

Salary: £25,000-£34,000 per annum (DoE)

Hours: Full time - 35 hours

Contract: Secondment - (12 to 15 Months)

Location: Hybrid Working (Head Office, West Bromwich)

The West Brom are looking to recruit a Digital Experience Specialist on a 12-15 month Maternity Cover. You will support the development of the Society's digital offering in order to meet our customer proposition. The role holder will analyse customer journeys to suggest and implement improvements via digital technologies.

Key Responsibilities:

Develop the Society’s websites using customer research, competitor analysis and strategic plans in order to meet the Society’s customer proposition.
Analyse customer journeys to highlight “pain” points, providing options to improve journeys via the digital tools available.
Manage the delivery and governance of the Society’s website development, keeping control of timelines, budgets, reporting and risks.
Manage the delivery of customer journey improvements, engaging with key business stakeholders to drive forward journey improvements.
Manage the relationship of the Society’s third party website development agency.

Skills and Experience Required:

Advanced use of Excel, Google Analytics and other analytics tools.
Content management system experience (Sitecore desirable)
Ability to work comfortably with large volumes of data.
Excellent communication and presentation skills
Demonstrate good project management skills and goal orientation
Previous internal and external stakeholder management experience

What’s in it for you?

We wholeheartedly believe that our people are our greatest asset, that’s why in addition to your salary you will be rewarded with a wide range of other benefits:

• Generous annual leave starting at 25 days + 8 bank holidays, (pro rata)
• Pension scheme where we will augment your contribution by 0.6% (Up to 10.6%)
• Social club membership – dozens of discounts available for a wide variety of family days out and events
• Performance related pay scheme
• Corporate health plan with the option to include family members
• Discounted travel cards
• West Brom staff car scheme
• Life assurance provided by the Society at 4 times your salary

When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We also recognise they have a life outside work, one that has responsibilities and rewards which the Society respects and supports in ways that aim to bring the best out of them. We operate flexible/hybrid working at our Head Office, our Recruitment team will be happy to share further details of this with you if you are interested in applying for a role.

Why choose the West Brom?

At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work.

The West Brom are a Disability Leader employer and encourage disabled applicants and applicants from diverse backgrounds to apply. We will consider requests to make adjustments to our recruitment process and offer a guaranteed interview to disabled applicants meeting the essential criteria. Should you require assistance please do not hesitate to email [email protected].

Check out our careers page to find out more about our culture, values and benefits. https://www.westbrom.co.uk/careers. If you share our values and our enthusiasm, then you will find a home at the West Brom.

Do it today and click apply!

*Please note – We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible*

Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society.