Digital Data Integrity Lead London, England
Lloyds Banking Group
Full Time
London, England
66744 - 74160 GBP ANNUAL Today
Job description
End Date
Tuesday 30 May 2023
Salary Range
£66,744 - £74,160Agile Working Options
Job Description
Digital Data Integrity Lead - Data, Insight & Analytics Centre of Excellence An exciting opportunity has arisen in the Data, Insight & Analytics Centre of Excellence, part of the
About us:
Lloyd Banking Group is the UK’s largest Retail Digital bank with over 20 million active users. In the current evolving digital landscape, the digital agenda has become a key part of LBG’s competitive advantage. Customer expectations are continuing to rise in the digital age, and more customers than ever before are managing their finances online; meaning that customers must continue to be at the heart of our strategy.
Our team is accountable for maintaining and improving the integrity of digital customer interaction data, coordinating tagging across the digital platform and engaging with wider teams to shape the future digital data landscape. The role will include some line management responsibility with an emphasis on developing skills and driving efficiencies. High quality data is critical to business decision making so this role is pivotal to the successful development of the digital channel.
Role is accountability for the integrity of data for all onsite customer interactions, ensuring data is collected, accurate and complete. Enabling the business to develop a deep understanding of customer behaviour that will help us to analyse and optimise their digital interactions.
We seek to drive excellent digital customer experiences and improve the digital capabilities of our customers to support their financial empowerment, ultimately improving digital self-service. To do this we need a deep understanding of qualitative and quantitative customer data that will help us to analyse and optimise their digital interactions.
What you’ll be doing…
You will have responsibility for maintaining and improving the quality of digital interaction data, ensuring the right data is collected and propagated into analytical data layers and owning the resolution of data quality issues identified. This will involve:
- Collaboration with multiple partners to understand the digital change roadmap, digital journey flows and associated measurement/analytics requirements.
- Developing a deep understanding of how digital events are captured through tagging, and the standards and conventions required to ensure consistency and accuracy in the data generated.
- Working closely with digital feature teams who are delivering their change roadmaps to understand data requirements and providing SME expertise on tagging implementation required to meet their needs.
- Helping to prioritise tagging implementations across digital labs based on understanding of change roadmap and strategic digital priorities.
- Supporting change implementation by testing and validating that the data captured is accurate, complete and available in end-user systems (Adobe Analytics & Group Data Warehouse)
- Taking ownership of data defect resolution including logging new defects identified, prioritising fix work with supporting change teams, and supporting with associated communications and retesting.
You will have a more strategic long-term objective to drive improvements in our digital data capabilities, including:
- Identifying short term improvements to tagging implementation process to improve efficiency.
- Developing automated solutions for tagging generation wherever possible to reduce lab overhead.
- Liaising with wider teams across the bank exploring the future digital data landscape to ensure solutions proposed consider analytical use cases
You will have responsibility for managing a small team of 1-2 entry level data quality analysts, sharing your knowledge and guiding their development.
What we're looking for:
- Proven experience collaborating with multiple partners, balancing conflicting priorities and influencing others to deliver your objectives.
- A highly numerate and analytical individual, who is excellent at critical reasoning.
- An individual with an understanding of data, both in terms of how to create, collect and process it, and how to use data within a business context to improve customer experiences
- A proactive approach to data quality, including validation and testing
- An unwavering attention to detail and steadfast curiosity
- Experience working in agile methodology (or alongside agile teams)
- Technical experience with web analytics (preferably Adobe Analytics), tag management (preferably Tealium); Teradata SQL and Data Visualisation tools would also be useful.
Your working style will be flexible – being able to work independently, but also work collaboratively with multiple partners across the business to ensure we deliver on our promises.
If this role sounds like it could be for you, we’d love to hear from you.
Don’t worry if you don’t tick all these boxes; we’re open minded and keen to invest in enthusiastic and positive people!
What can we offer you in return?
In line with our strategy to be the Best Bank for Colleagues, we encourage a culture of professional development. You'll have numerous opportunities to stretch and develop beyond core role responsibilities. In addition, recognition for colleague contribution and performance is a truly meaningful element of our colleague charter.
You'll be rewarded with excellent benefits, personal development and a career that’s enriching and full of opportunity!
Our hybrid working model continues to evolve, and colleagues currently work a minimum 2 days per week in the office.
Annual basic salary:
London: £66,744 - £77,868 + exceptional rewards package
Bristol, Leeds or Edinburgh: £52,245 - £60,953 + exceptional rewards package
As well as a competitive salary, you’ll receive:
- A Discretionary Performance Share Award
- Generous pension contribution
- 30 Days leave plus bank holidays
- Private health cover
- Share Schemes
- Choice of various benefits
We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and are happy to consider flexible working arrangements. We're an equal opportunity employer and deeply value diversity within our organisation.
We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
We are passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.
And we’re proud to have received these industry recognitions: Stonewall Top Private Sector Employer, Top10 Employer for Working Families, The Times Top 50 Employer for Women and both Gold Standard and Best Workplace Adjustments Process from the Business Disability Forum.
Are you interested in joining us? Apply today, we'd love to hear from you.
Together we'll make it possible...
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
