Find More Than 10K+
United Kingdom Jobs

Digital Client Executive

Nectar360 is a fully integrated loyalty, insights and media services agency. We own and operate Nectar, the UKs largest loyalty programme, helping some of the UKs biggest brands to build impactful relationships with their customers.

We manage Sainsbury’s shopper marketing services, utilising our insights and media expertise to connect the Sainsbury’s businesses, FMCG brands and their customers. To understand and influence 19 million customers, we use our rich transactional and lifestyle data.

Using our unmatched Nectar data-set and encompassing media portfolio we create impactful and relevant customer experiences – connecting our brand partners to their customers.

Division/Dept
Nectar360 /Client Services
Location
Holborn (London) & Home
Reporting to
Digital Senior Client Manager

In a nutshell
You will be working in one of the fastest growing and dynamic areas of the business, supporting us in driving significant profit growth from Nectar360’s data-driven media offering – our Digital Trading Platform.
Digital is a key and growing part of the Nectar360 business, receiving substantial investment to develop and take to market new digital media platforms. Through our powerful data assets, we are able to target and measure display, social, TV and ecommerce media campaigns. This capability is hugely sought-after by FMCG and GM clients, and in time our Nectar partners.
This role is key to the ensuring we are delivering great campaigns for our clients by demonstrating outstanding customer service, protecting our brand image and ensuring we are invoicing our clients for the correct amounts.
The role forms part of the Nectar360 Commercial team and provides services to some of the biggest brands in the world. Your role requires exceptional organisational skills in order to deliver optimum support for our clients and colleagues.

What I need to do

• Budget - Finance: Support the team as needed maintaining financial trackers, checking PO/invoices are current and correctly recognised on our financial software (BASE).
• Relationships: Provide a best-in-class service experience for our internal Client Services and Digital team – build effective relationships assisting them as required with any queries.
• Support: Support the Digital Team as needed to resolve issues as they arise, continually looking at how to improve processes and further drive efficiencies. Manage internal and external support inboxes ensuring a timely response.
• Training – Undertake additional learning to understand Nectar 360’s digital offering and the wider digital landscape.
• Revenue - Support the Digital Media team in delivering our revenue targets by both servicing and winning business from an agency or client. Owning an agency patch – responding to briefs, pitching our offering and growing the account.
• Presenting – Confidence to present our Nectar360 offering to new business Agencies and clients and existing, also taking them through PCA’s and mid campaign reports.
• Confidence – To make positive suggestions, this is a new offering, therefore a perfect environment to foster change and listening to new ideas and ways of working together.
• Showing up – Being a real team player, showing face in the office and building rapport with internal and external members of the team and option to hot desk within Agency environments.
• Managing – Managing regular catch ups with our patches to check in with the success of the campaign, campaign related questions, budget conversations.
• Accountability – for own budgets and that of the wider teams budgets and goals, growing your own patch and assisting with line managers client.
• Go above and beyond the day to day to have a wider impact across the whole business, showing consistency across all communications and campaigns to ensure the digital team are seen as a credible service across the group.

How I will succeed

• Developing internal & external relationships
• Self-motivated with a positive and professional approach
• Continually seek to improve performance
• Supporting Senior Client Managers with all client comms and brief elements from pitching to execution and to final reports.

What I need to know
Essential

• Very organised, efficient and has the ability to manage multiple situations in a demanding environment and the ability to cope under pressure
• Comfortable working with ambiguity and changing situations
• High level of resilience and tenacity required – must be able to deal with challenge from across the business whilst maintaining a positive and proactive style
• Attention to detail & proficient in the use of Excel
• Problem solving
• Strong written, oral and interpersonal skills

Desirable

• Experience of working within a Digital Media Team or Client Service team
• eComm background ideal but not a deal breaker

What decisions I can make
Recommending actions and next steps for billing purposes. Responsibility on sales pipeline within their agency or client patch.

Support we will provide

• Access to our Nectar360 training programme, Navigator & the Our Sainsburys Learning Hub
• Opportunity for internal mentorship and coaching
• Access to personal development tools e.g. Bitesize talks, online self-development tools
• IAB training courses and seminars
• Regular inspirational speakers hosted at our Holborn SSC

Our benefits
In addition to the all-important competitive salary, pension & bonus offering, we totally get that life outside work is important to us all. So, we want to shout out some of our other great benefits…

• We offer flexible working to help you achieve a good work/life balance.
• Opportunity to buy extra holidays is on the table.
• Discounts on your weekly shop, buying a laptop or sofa? We’ve got it covered through your Sainsbury’s, Argos and Habitat store discount card.

Work-life balance is important to us, so we offer our colleagues as much flexibility as possible in line with the needs of their role. We trust them to decide how, where and when they work, combining remote and collaborative working with a flexible approach to hours, giving them plenty of time and space for life outside of work whilst delivering against our business goals.

#LI-SA1

#NECTAR360

Primary Location

Work Locations

Job

Schedule