Digital Client Advisor (Inbound Sales) Birmingham, England
Job description
The Instant Group are hiring!
Our purpose at The Instant Group is to help our clients to move their business forward faster! We are a workspace innovation company that rethinks workspace on behalf of our clients. Using our market leading data, we find, create, deliver, and manage bespoke workspace solutions. We put our customers’ business at the heart of the solution and specialise in injecting agility and flexibility to reduce cost and drive enterprise performance.
In 2022 The Instant Group merged with key digital assets of IWG. This exciting merger combines the digital know-how, content, technology, team experience and customer base and creates the definitive flexible workspace marketplace for workers, corporates and workspace owners. Our newly enhanced marketplace will serve more than 250,000 businesses in 175 countries, operating 24/7 through an integrated platform in more than 40 languages. This radically enlarged marketplace will provide data and market choice that will enable “work from anywhere” plans for multi-national companies through to sole employee start-ups. With more than 25,000 flexible workspace centres listed, the merger will offer the greatest access yet to the full extent of the flexible workspace market.
The Instant Group is a dynamic workplace with a culture of connectivity. We solve challenges and grasp opportunities together whilst supporting one another. Our common purpose glues the organisation together to ensure that everyone is pulling in the same direction with a truly client-centric focus. We are very proud of our differentiated client approach and exceptional people and are committed to offering a great place to build a career. As a result, we have won the ‘Best Places to work in Property’ award and are continuously featured in the ‘Sunday Times HSBC international Track 200’.
What are we looking for?
This role will suit driven, tenacious individuals that possess a desire to exceed and thrive in a sales environment! You will be accountable for your own regional revenue and need to be a strong team player and self-starter.
We’re looking for people with an entrepreneurial flair who enjoy working in a fast paced yet rewarding environment. You will utilise strong customer service skills to drive revenue and focus on transacting serviced office deals in the Birmingham area.
What will you be responsible for?
- Proactively following up opportunities resulting from incoming internet and phone enquiries.
- Responsible for achieving weekly call and viewing targets
- Responsibility for your geographic area; becoming an ‘expert’ and feeding back to the team on your market
- Develop key commercial relationships with operators over the phone and face to face.
- Build relationships with operators throughout the deal cycle to successfully broker deals
- Meeting businesses face-to-face to build long standing client relationships in accompanying tours
- Develop business in line with company objectives and monthly targets
- Build a strong sales pipeline
What skills and experience do you need?
- We are looking for someone who has a proven track record of strong individual sales with passion for excellent customer service
- Have some experience working in a telesales team, delivering, and exceeding KPIs
- Experience in managing and delivering KPIs in line with company objectives
- Alignment with our Blueprint behaviours; step forward and make it better, help our customers win, solve it together and help each other grow.
- Thrives in a fast paced, competitive atmosphere
- Proven sales background and evidence of business-to-business selling
- Self-motivated and driven
- A can-do mentality
What's in it for you?
- Competitive pay scales reviewed annually
- Generous commission structure
- Discretionary annual company bonus
- Hybrid working with a focus on connectivity, flexibility, and bigger relationships as part of our workplace experience strategy
- Flexible working options
- Bespoke training programmes
- Lots of learning and self-development opportunities on our bespoke ‘Instant Learning’ portal
- Reward Gateway (discounts!)
- Wellbeing Centre
- Global Employee Assistance Programme
- Brilliant colleague recognition scheme that leads to quarterly and annual ‘let’s celebrate’ awards with great prizes
- Generous referral scheme
- Laptop / tech provided
- Early finish on a Friday!
At The Instant Group, people are our number one priority alongside our clients. We are committed to encouraging diversity, equality and inclusion and providing equal opportunities in all aspects of employment. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As such, when hiring or promoting from within, we look for people with different experience from a wide variety of backgrounds and welcome all applications regardless of age, gender, race, ethnicity, sexual orientation, religion, disability status or any other dimensions of diversity.
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