Digital Business Analyst Northallerton, England
Job description
Digital Business Analyst
Salary: £42,503 - £46,549
Grade: M
Contract: Full Time, permanent
Location: Northallerton, Hybrid Working
Closing date: 5th July 2023
Interview Date: 12th July 2023
Our Team…
The transformation team are an innovative, driven and friendly team. You will have the opportunity to work alongside staff that are committed to supporting services across the council to deliver the best possible outcomes for our local communities.
This is an exciting time to join an ambitious team during a period of considerable change, and contribute to the challenges and opportunities that exist, both present and future.
For more information visit: Careers in technology and change | North Yorkshire Council
Role Summary…
We are looking for a Digital Business Analyst to join our Digital Products and Services team within the Transformation department. This is a unique opportunity to help to design, evolve and improve internal and external facing digital services.
As a Digital Business Analyst, you will be passionate about customer experience, putting the customer at the heart of everything you do. You will use customer data to shape your work, using your knowledge of business analysis tools and techniques to engage with customers, manage workshops, gather product requirements, maintain product backlogs and conduct testing to ensure we build high quality products with the best customer experience possible. You will be aware of service design methodology, applying the methods to put customers at the heart of everything we do.
You will be a champion for user needs and communicate your ideas confidently. You will illustrate complex processes, systems, concepts and situations in a way that makes them easy to understand for a wide range of audiences.
What you will bring…
Experience / Qualifications
- Relevant Business Analysis qualification, for example BCS Foundation or Diploma (preferred but not essential)
- Experience of working with customer groups to conduct user research
- Experience of ‘service design’ tools and techniques, such as customer journey mapping, observation, wireframing, user testing, etc.
- Experience of generating test scripts and undertaking testing, both directly, and to facilitate it with others
- Experience managing stakeholders at a range of seniority, both internal and external
- Experience with digital products and services
What we can offer…
You will have the opportunity to develop both knowledge and skills and various benefits are available such as generous annual leave entitlement, flexible working, excellent pension scheme, salary sacrifice car, cycle, technology and childcare schemes and a package of ‘Everybody Benefits’ shopping vouchers, discounts and more. Please see our total rewards brochure for more information.
https://www.northyorks.gov.uk/jobs-and-careers/total-rewards
Contact & Apply
For an informal conversation about this opportunity, please contact Richard Storey [email protected] call 01609 533867.
NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.
North Yorkshire Council (NYC) advertise vacancies on behalf of schools and external organisations (third parties) in North Yorkshire. NYC are not responsible for the recruitment/employment practices of third parties and accept no liability in relation to the vacancy and any subsequent recruitment/employment processes. Enquiries regarding the vacancy or practices should be made directly with the third party.
Job Types: Full-time, Permanent
Salary: £42,503.00-£46,549.00 per year
Benefits:
- Canteen
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Work from home
Schedule:
- Flexitime
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Northallerton: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Northallerton
