Digital Account Manager Bicester, England
Job description
Digital Account Manager
About Webmart
Webmart is a traditional marketing agency, further expanding our unique digital offering. Our vision is to become a truly omni-channel agency, creating and executing creative and commercially astute strategies, tied to SMART goals, all the while offsetting our and our clients carbon footprint. Our existing clients are an exciting and diverse bunch, from start-ups to household names, who all share a passion for growth and respect what it takes to get there.
The Role
We’re looking for an ambitious and experienced Digital Account Manager to join us on this journey, who has a real passion for client care, and digital marketing.
As an Account Manager, you’ll be responsible to proactively manage a roster of clients, ensuring their ambitions and goals from digital are achieved. You’ll work closely with our digital strategist and delivery team, bridging the gap between agency and client. To manage this effectively you’ll have a deep understanding of the marketing mix, fantastic organisational skills, and outstanding attention to detail.
The role is hybrid, with the view to coming into the Bicester office a few times a week to collaborate with the team. The role also requires visits to clients at their offices. Our core working hours are 08:30 am to 17:30 pm, Monday to Friday with one hour for lunch. There is the potential to negotiate flexible working options.
The salary for the role is £30,000- £40,000, dependant on experience.
Main Responsibilities
Client care:
- Acting as the main point of contact for our clients, and our internal team, ensuring both parties are clear on our plan and collaborating in the most productive manner possible.
- Leading on regular communication with our clients, from emails, to calls to meetings. Ensuring the client is up to date on key campaign developments and results, and we are in the loop of any key business developments our clients are experiencing.
- Producing engaging, clear and concise monthly reports for our retained clients, along with one off campaign reports where necessary.
Project management:
- Translating our strategies, created by our digital strategist into detailed tasks for our delivery team to execute.
- Planning and managing workload of our delivery team.
- Ensuring all work produced by our delivery team fits the brief and is to the highest of standards.
- Responsible for ensuring all key deadlines are met by acting in a proactive manner.
- Budget management across all campaigns, from a paid spend perspective, along with our management and project fees.
- Developing processes for account efficiency.
- Responsible for handling client revenue and maintaining account success.
Sales:
- Identifying growth opportunities within the account base.
- Involvement in proposal creation and pitching.
Training:
- Support with training of the wider business on digital marketing.
Required
- Agency experience, having worked on a variety of accounts.
- Familiarity with industry tools such as ahrefs, and confidence in navigating and extracting information from key platforms such as Google Analytics and Ads.
- Broad knowledge of all digital channels and tactics.
- Impeccable communication, coordination, and organisational skills.
Working at Webmart, you also get*
From day 1:
- 25 Days Holiday and Bank Holidays, pro rata.
- 2 Family Days, pro rata.
- Birthday off.
- Free use of Webmart Oxygen Farm (just pay cleaning fee).
- Free access to external helpline for confidential mental health and wellbeing support (also covering topics such as financial and legal advice) for you and anyone in household who is 16 or over.
- £500 available for counselling services or other mental health support.
- Friday Bev O’clock.
- Subsidised gym membership.
- Hero of the Month (HOTM) award scheme.
- Volunteering day and £250 charity donation.
- Companywide target driven wheel spins (charity and prize money).
- Entry into our BFOA scheme- Bonus for Outstanding Achievement.
- Workplace pension.
On successful completion of probation (usually six months):
- Private Health Insurance Option.
- Emergency Staff Loans.
- Cycle to work scheme support.
After 2 years of service:
- Move from BFOA scheme to the Senior Executive Incentive Scheme (SExI Scheme)- which is a profit share scheme where a proportion of profits are shared at the business’ discretion.
After 5 years:
- Increased employer pension contributions.
After 10 years:
- Increased employer pension contributions.
- Unpaid sabbatical option.
- All employees can take their Webmart birthday off if it falls on a weekday after 10 years of service.
* some benefits are at the employer’s discretion.
Diversity Statement
Webmart are committed to diversity, equity, and inclusion and every role is open to applications from all sections of society. We aim to build a workplace where we understand the whole person, to build a culture of inclusion and belonging where Webmarteers can be themselves.
How to apply
For applications we require a CV and Cover Letter. We will be closing applications on 3rd May 2023 and will respond to all applicants. We are planning to run first interviews in our Bicester office in the week of 9th May, and second interviews in the Bicester office in the week of 15th May. We reserve the right to close applications early if a suitable applicant is found.
Job Types: Full-time, Permanent
Salary: £30,000.00-£40,000.00 per year
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Bicester
Application deadline: 03/05/2023
