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Job description

What we are looking for:

We are looking for a positive, passionate, and enthusiastic (CQC) Registered Manager to join our team.

We have proudly prepared an exciting, exclusive employment package with exceptional conditions and different types of options for all our staff.

What we offer:

• Permanent Contract
• Full-time hours
• Paid DBS (terms Apply)
• Funded Mandatory Training
• Opportunity to take part in bespoke training & gain qualifications relevant to your role
• Access to Blue Light Card
• Employee Assistance Programme
• Years of Service Award
• Access to Mental Health First Aider
• Excellent Opportunity for career growth and development
• Opportunity to work for a CQC Outstanding rated Company
• Optional Birthday Off
• Pension Scheme (contribution 3% by employer and 5% by employee)

JOB PROFILE:

To be a registered manager responsible for implementing and maintaining regulated activities as laid down in the The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Understand the new fundamental standard regulations – the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 – which came into force for all providers on the 1stApril 2015.

The registered manager must understand and ensure that the 5 (Five) Key Questions are implemented to ensure compliance. They must understand the Care Quality Commission (CQC) enforcement powers where services are in breach of regulations (part B).

The registered manager must apply for registration with the CQC and adhere to all requirements regarding good practice and legislation.

The registered manager is responsible and accountable to ensure that the standard of care, support, treatment and service provision, complies with all quality and safety requirements of both the CQC and the company.

The registered manager will comply with the duty of candour and the fit and proper person requirements of the CQC as required by law and the company policy requirements.

The registered manager will apply, manage, and monitor the implementation of the Health and Social Care Act 2008 and the Fundamental Standards of Quality and Safety Regulations 2010 as regulated by the CQC.

Always understands and acknowledges the need for compliance and good Governance.

The registered manager is to ensure the following:

That services and support are provided in a person-centred manner, using person centred approaches in accordance with policies and procedures.

To contribute to the overall development of the service and to ensure compliance with the aims and objectives of the company.

Accountable for the day-to-day management and administration of the home and ensure the safety of service users in accordance with statutory regulations, policies and procedures of the company.

The promotion of an environment conducive to a high standard of care in which service users can participate according to their capacity and wishes.

To be responsible for the recruitment of staff within the Home as appropriate.

To ensure that a robust value-based recruitment process is adhered to and that all recruitment is legal and in line with company policy. Where appropriate to promote the inclusion of service users and their relatives in the recruitment processes.

To ensure that the fundamental standards are complied with as follows:

• · Person-centred care – Treatment is provided that is tailored to the service user and meets their needs and preferences.
• · Dignity and respect – Making sure that service users have privacy when needed and wanted; are treated as equals; are given any support needed to help them remain independent; be involved in the local community for as long as possible.
• · Consent – The service user (or anybody legally acting on their behalf) must give their consent before any care or treatment is provided to the service user.
• · Safety – Service users must not receive unsafe care or treatment or be put at risk of any harm that could otherwise be avoided. Risks must be “risk assessed” during any care or treatment pathway, making sure your staff have the qualifications, competence, skills and experience to keep the service users safe – being aware, and not to be risk averse.
• · Safeguarding from abuse – Service users are entitled to receive care and support without suffering any form of abuse or improper treatment. This includes neglect, degrading treatment, unnecessary or disproportionate restraint or inappropriate limits on their freedom.
• · Food and drink – Anyone receiving care and treatment under your management, you must ensure they will have enough to eat and drink to keep them in good health.
• · Premises and equipment – The premises and equipment used for care within your service must be suitable, serviced, securely and appropriately maintained and used properly.
• · Complaints – You must implement the company system which is in place so that you can manage and respond to service users’ and other people’s complaints. You must investigate all complaints verbal or written thoroughly and take action to improve practice and encourage learning when problems are identified.
• · Good governance – You must have sufficient governance and systems in place to monitor the quality and safety of the care provision within your home. All quality tools must provide assistance and direction for service improvement and reduce any risks to the health, safety and welfare of the service users.
• · Staffing – Qualified, competent and experienced staff must be in place, ensuring that fundamental standards are understood and implemented at all times. Staff must receive the support, training and supervision that they need to support them to do their job.
• · Fit and proper staff – You must only employ those who can provide the care and treatment as appropriate to their role, with efficient recruitment procedures in place and relevant checks implemented (e.g. DBS).
• · Duty of candour – You have statutory and professional ‘Duty of Candour’ which must be complied with at all times. You must be open and transparent with service users with regards to their care and treatment. You must tell service users should something go wrong whilst they are under your care. You must tell them what has happened, provide support to them and their relatives as appropriate and provide a written apology. To be honest with colleagues, your employer and regulatory authorities, reporting concerns and any notifiable safety incidents as appropriate.
• · Display of ratings – You must display your CQC rating in the front of house where the service users, visitors, professionals, and any member of the public entering your home has a clear view of the rating. The rating must also be displayed on the company website.
• · CQC Inspection Report – You must ensure that you make your most recent CQC Inspection Report available to the service users. One should be placed in your Statement of Purpose in the service user guide and one should be available in the manager’s office at all time.

MINIMUM QUALIFICATIONS & EXPERIENCE:

QCF 5 or equivalent is mandatory.

Minimum of four years experience within the appropriate field and at least three years’ experience in a senior management position.

RESPONSIBILITIES & DUTIES:

1. Supervision

Supervision will be provided on an assessed basis dependent on experience, ability, qualification and workload. At a minimum it will be conducted 6 (Six) times annually.

2. Workload

The registered manager will take an active role in the planning, promotion, marketing and development of the home, and in the development and implementation of company policies and procedures relating to the service.

The registered manager will be responsible for liaising with colleagues to deliver a high standard and an excellent quality of care to service users.

The registered manager will maintain and review annually the following as a minimum and report any changes to the CQC and company directors as required:

• · Statement of Purpose
• · Service User Guide
• · Local Fire Plan
• · Bereavement Pack
• · Business Contingency Planning

The registered manager will be required to undertake adhoc night and weekend checks as appropriate but no less than quarterly.

The registered manager is responsible for the day-to-day smooth operations of the service in the following areas:

• · Operational Management
• · Financial Management
• · HR Management
• · Buying and acquisitions
• · Quality Improvement
• · Training of staff
• · Maintenance and aesthetic structures of the home
• · Marketing

(This list is not exhaustive)

2. Key Accountabilities

Staff Supervision

The registered manager shall:

• · Ensure that each member of staff receives regular staff reviews in accordance with company policy.
• · Provides day to day supervision to all staff as required and in line with job descriptions relating to each post.
• · Provides supervision as required to any other staff connected with or attached to the home.
• · Contributes to individual staff development by way of their formal supervision and in line with company training strategies.
• · Identifies priority training needs within the service.
• · Plan and implement "in house" training programmes which support and complement company training strategies, sources, monitor external training.
• · Oversee a shift rota system, ensuring the most effective use of staff to the benefit of smooth running of the establishment and ensures safety of service users and staff.
• · Ensures that staff are also familiar with the professional, administrative and financial aspects of the establishment to ensure the delivery of care is value for money.

3. Care of Service Users

The registered manager shall:

• · Promote and maintain a quality service in line with statutory requirements and company guidelines and ensure that all staff are familiar with and adhere to these requirements and guidelines.
• · Create and maintain an environment which has the capacity to respond to the service user’s individual needs.
• · Actively promote and maintain a close working partnership with relatives/relevant representatives and other significant people in the lives of service users, in order to promote their best interests.
• · Ensure that all service users are allocated a Key Worker that will facilitate and attend meetings or reviews regarding the service user.
• · Ensure that staff are familiar with and adhere to care plans as agreed for service users.
• · Promote and maintain procedures, in line with company policies, and will ensure involvement of service users in providing consent for care; provide service users with an adequate level of emotional support to make informed choices about care and treatment; ensure that professional assistance is sought where necessary and appropriate.
• · Ensure that guidelines and training for the administration and safe keeping of medication and medication training is made available to the appropriate staff and their competence assessed.
• · Ensure that monitoring and control of care delivery is conducted through a structure process of auditing.
• · Ensure transparent and efficient reporting of Safeguarding of Adults at Risk and all relevant incidents are notified through company reporting structures and to the appropriate authorities as required.
• · That infection control and all relevant systems are implemented to ensure the service complies with relevant requirements and outcomes.
• · Ensure that the staff are trained and competent in supporting and caring for service users at the end of life.

4. Building Management

The Registered Manager shall:

• · Be responsible for all aspects of day-to-day management of the service.
• · Ensure that Health and Safety legislation and Development Guidelines are met within the environment of the facility.
• · Ensure that the facility is maintained in good repair and liaise with appropriate personnel who have responsibility for carrying out such work.
• · Be responsible for the maintenance of such statutory records as may be legislatively required, e.g. accident book, fire equipment test log, etc.
• · Promote a positive image of the Facility by creating an environment which, as far as possible, destigmatises institutional care.

5. Financial Management

The Registered Manager shall:

• · Be responsible for maintaining the Facility's budget and ensuring that budget boundaries are strictly adhered to; be aware of, and adhere to, relevant Financial Company Policies; ensure that financial records are kept, are up to date, and are available for inspection by authorised personnel.
• · Responsibility for maintaining accounts relating to the personal property of service users who are unable to manage their own financial affairs and or ensure the appropriate advocacy services are involved.
• · Responsibility for following company procedures regarding the buying and acquisition of goods for the facility.
• 6. Administrative Duties
• The Registered Manager shall:
• · Be responsible for the establishment and maintenance of a suitable record keeping system which will be available for inspection as necessary by authorised personnel.
• · Be responsible for the production of data, statistics and reports relating to the role and activities of the Facility as required by the company and regulating authorities.

7. Other Duties

The Registered Manager shall:

• · Promote, maintain, coordinate, delegate, control, monitor, and evaluate the facility's service delivery within the company's policy framework for developing services to adults within the specified Statement of Purpose for the relevant Regulated Activities for the specific service which they manage.
• · Actively promote equal opportunities for all employees; promote a climate of non-discrimination within the service and a culture of zero tolerance of any form of discrimination.
• · Remain up to date with current legislation, thinking and theory in relation to professional conduct and practice, and ensure that staff are familiar with these.
• · Accommodate student placements as appropriate.
• · Be proactive in networking with others within the industry to promote awareness of new developments and approaches.
• · To maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training.
• · To undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job.
• · To undertake health and safety duties commensurate with the post and/or as detailed within the Company’s Health and Safety Policy.
• · To participate and cooperate with specific Council’s emergency response arrangements to ensure service user and staff safety.
• · To provide suitable on-call arrangements on occasions when there are no managers on the premises.
• · To ensure that the fire log book and fire drills are recorded as required in accordance with the Company Policies and procedures.
• · To ensure up to date emergency, manager and company directors’ telephone numbers are available to staff.

8. Contacts and networking activities

• · In all contacts the post-holder will be required to present a good company image and maintain constructive relationships with the staff, service users, and members of the public, other professionals and purchases.
• · Adhere to a marketing strategy which promotes the company mission, vision and philosophy of care.
• · The duties described in this job description must be carried out in a manner which is non- discriminatory and promotes a company climate and culture that consistently ensures dignity and respect for all service users, employees, other professionals and members of the public.

Other duties

The post holder will be required to undertake other duties as may be reasonably requested in order to maintain the smooth running of the home.

The company reserves the right to alter the content of this job description, subsequent to consultation, to reflect changes to the job or services provided, without altering the general character or level of responsibility.

This job description is not intended to be an exhaustive list of activities, but rather an outline of the main areas of responsibility and accountability.

To know more:

Click on the “apply now” button to check our requirements and conditions to join our dynamic and experienced team of health care professionals.

To apply:

To apply for this vacancy and to start making a difference to the lives of others, please send us your details today. Click on the “apply now” button or call us through the number 08458648866 and talk to our recruitment team.
If this role sounds like you then click “apply now”.

Equality:

We encourage applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. We actively encourage BAME, LGBTQ+ and disabled applicants and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce and all opportunities provided by our Company

Job Types: Full-time, Permanent

Salary: £50,000.00 per year

Experience:

• CQC Registered Managing: 2 years (required)

Licence/Certification:

• NVQ 5+ Management In Social Care (required)
• Driving Licence (required)

Work Location: In person