Destination Expert - Virtual Call Centre Remote
Job description
We Live and Love Travel.... Do you?
Its not just our holidays that are award-winning. Our workplaces are, too!
We are looking for experienced Travel Consultants to join our busy Virtual Call Centre, selling and crafting holidays to Indian Ocean, Far East, Caribbean and Europe.
Start dates available:11th April and 22nd May.
Our Travel Experts are at the heart of what we do, and they voted us Best Large Company winners at the Best Workplaces in Travel Awards 2022.
Even when working from home for Kuoni, youll discover a travel career with a difference from how we treat our team to the experience we give our customers. We call it the Kuoni Difference.
Come and join our virtual team of enthusiastic, inspiring and knowledgeable people and experience the buzz of sharing your passion for travel. Youll will simply sell our famous Kuoni destinations, bring the customer journey to life over the phone and jet off around the world on incredible educational trips.
We know that personal growth is key, so we offer ongoing training, excellent career progression opportunities and a fun, supportive and inclusive work environment.
Our Call centre opening hours are as follows: Mon-Fri 9-8pm, Sat 9-6pm and Sunday 11-4pm.
As a Destination Expert, your personality, exceptional customer service skills and your destination knowledge is what our customers come back for time and time again. As a Destination Expert you will create and sell worldwide holidays to the Indian Ocean, Far East, Caribbean and Europe. Once you confirm your bookings, they will then be transferred to our After Sales Department so you can focus on helping new customers.
So what are we looking for:
Confident & well-travelled natural conversation starters that can showcase their personality over the phone. Our Destinations Experts not only have a hunger for sales but also a real genuine passion for making their customers booking journey as seamless as possible. Therefore our desired applicant will:
- Be passionate and enthusiastic about travel (with first-hand experience of multiple long-haul destinations)
- Be self-motivated and dedicated to hitting monthly sales targets and other KPIs
- Thrive in a fast paced sales environment (average call take per day is 15-20 calls)
- Have a good knowledge of the travel industry and experience in selling & designing tailor-made holidays
- Manage own time effectively
- Be Adaptable and be flexible in a remote environment
- Have experience working in call centre environment.
What does a typical day look like as a Destination Expert…
You will be delivering a personal service on a daily basis and your aim will be to inspire and create excitement for the customer by designing a holiday to match their interests, taste, spend and of course all created with absolute commitment to quality.
Alongside exceptional customer service, you will work towards monthly sales targets and ensuring you are converting enquiries into firm sales there whilst you have the customers on the phone.
Kuoni holidays dont come off the shelf; they are tailor made and crafted to suit the individual needs of the customer. Therefore we have the opportunity to build our customers itineraries by using various booking systems such as Travelbox & Galileo it is therefore important you have experience using booking systems or have the ability to pick up new systems quickly.
Benefits for our Virtual team
We understand that theres more to work benefits than annual leave and pensions. We offer ongoing training and strong career progression opportunities, as well as the chance to broaden your horizons and see the world in an exclusive way.
Were also a company that values wellbeing, sustainability and giving back, so you can feel proud and confident to work with us.
Training & career progression
- Our training kicks off with a five-week virtual programme, supported by in-store training
- Ongoing coaching and development throughout your career, from our dedicated sales support and training teams
- Strong connection and open communication with our leadership team and amazing head office
- Strong recognition and internal promotion opportunities; chances to move into virtual head office roles
Travel opportunities
- At least one educational trip per year, gaining first-hand knowledge to share with your customers. So far in 2022, weve sent our travel experts on unforgettable trips to destinations including the Maldives, Galapagos, the French Alps, Malta, Kenya and Corfu
- Weekly opportunities to earn incentives such as cash, vouchers, experiences, accommodation, flights and holidays
- Discounted staff travel
- The top sales performers in our retail stores are awarded an overseas VIP trip
Lifestyle & financial benefits
- From 25 days annual leave, increasing the longer you work with us
- Matched contribution pension scheme
- Exceptional performance-related pay (opportunity to earning an extra £4,000 - £10,000 a year on top of your salary).
- Friendly, fun and supportive work environment as part of our Kuoni family, you are treated as an individual and encouraged to shine
- Interest-free season ticket loan on public transport
- Bike2Work scheme
- Free annual family travel insurance
- Loyal service awards to celebrate important milestones
- Significantly enhanced maternity and paternity leave
- Recommend a friend we welcome referrals to join our team and currently offer a £1500 bonus for each successful introduction.
Wellbeing & giving back
- Employee Assistance Programme that provides a complete support network, offering expert advice for both professional and personal matters
- Wellbeing support from our fully trained Heads Together Team
- Free flu vaccinations at a convenient location
- Free eye tests and money towards glasses for VDU use
- Two days of paid leave each year to volunteer and give something back to the local community
- Opportunities to get involved in great fundraising activities for our charity partner, Mind.
Job Security
As one of the most trusted and established names in travel, we look after our people. We are proud to be part of DER Touristik, the travel division of REWE (one of the largest and most successful retailing businesses in Europe), so we have the backing of a stable and financially strong international group.
If you feel you have the Kuoni-ness that we are looking for please complete the application process or get in touch so we can discuss the role further including our company culture & benefits - [email protected]
In the meantime follow us on Instagram: @workatkuoniuk
