Desktop Support Specialist London, England
Job description
Seniority Level: Mid
Location: London Bridge, UK; Guildford
About the role and about You:
At Zwift IT, we are constantly improving our processes and standardization to provide a consistent customer experience, thus allowing us to improve their experience as Zwift continually. Currently, we are looking for a Desktop Support Specialist to join our team. We seek a candidate passionate about helping customers and strongly desires to improve their overall experience. The chosen candidate will be capable of adapting to a fast-paced environment and be ready to address shifting priorities as needed. The selected candidate will demonstrate creativity and out-of-the-box thinking to help continuously improve the team's processes.
Successful candidates at Zwift are self-starters, able to work autonomously, natural problem solvers, collaborative, and comfortable navigating ambiguity. You should have strong problem-solving skills, excellent interpersonal skills, and a desire to improve and learn.
What you'll do:
- Work closely with the internal IT teams and users to identify and resolve problems, anything from hardware break/fix to software troubleshooting
- Able to provide onsite support for Zwift employees at the Long Lane/Guilford office in the UK, and remote locations
- Create and maintain documentation, including Knowledge Bases, Procedures, and Processes
- Utilize config management tools such as Intune or Kandji to build machines for end users
- Support includes, but is not limited to, maintenance, troubleshooting, repair, upgrades and installation of hardware and software, Windows/MacOS administration, upgrades, and maintenance
- Participate in onboarding and training new hires
- Ensure tickets are answered and resolved or escalated within SLA
- Perform projects and duties as assigned by the manager
What we're looking for:
- Associate or Bachelor's degree in IT preferred.
- Familiar with collaboration tools and video conferencing solutions
- Experience with Google Workspace Administration.
- Experience installing, configuring, and maintaining Windows and MacOS.
- Experience with ticketing systems like Jira Service Management or similar service desk software.
- Strong time management and organization skills; able to prioritize multiple requests effectively and autonomously.
- Displays a passion for improving systems, process-building, and documentation.
- Your interpersonal skills and friendly personality should set a Watopian's mind at ease, knowing they are in the right hands to fix their technical problems.
Bonus points:
- Passionate about the fitness, wellness or gaming space.
- Experienced working with geographically distributed teams.
- Experienced Zwifter.
- Experience in video gaming or health & fitness industries.
How to stand out among the rest:
Your resume/CV is enough to show off your skills, accomplishments, and experience. However, if you choose to include a cover letter introducing us to your awesome personality, we will read that too.
We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Zwift is proud to be an Equal Opportunity Employer. If you have a disability or special need that requires accommodation, please let us know by emailing [email protected].
Zwift, Inc. is an Equal Opportunity Employer.
Transparency in Coverage:
Health plan price transparency is designed to help consumers know the cost of covered items or healthcare-related services prior to the date upon which they receive care. Transparency in Coverage (TIC) regulations require health insurers and group health plans to create machine readable files (MRFs) that contain the negotiated rates for in-network providers and allowed amounts derived from historical claims for out-of-network providers and make those files publicly available.
Here is the link to the site on which Anthem posts its in-network and out-of-network allowed amount machine-readable files (MRFs). The link will allow you to search for your files using your Employer Identification Number (81-2798595)
