Desktop Support Engineer Chelsea, England
Job description
Location: RMH sites (London/Sutton/Wallington) and supplier sites as required
This exciting and challenging role provides the opportunity for a highly motivated individual to join the Royal Marsden Foundation Trust Digital Services Desktop Support Team.
The role will provide comprehensive technical expertise and customer support onsite at our hospital locations (second-line desktop support) in Sutton and Chelsea.
The post holder will also be responsible for the day to day administration, management and availability of the desktop environment ensuring that a high-quality IT support service is provided to all users of trust systems, in accordance with defined policies, procedures and service level agreements. You will also be responsible for 1stline network support (patching and troubleshooting) and will be involved with projects.
IT support experience within a corporate or public sector organisation would be desirable with a sound technical knowledge of Desktop PC hardware and software and have good working knowledge of public sector or corporate IT networks.
- The post holder will provide comprehensive technical expertise and customer support (second line desktop support) in maintaining and expanding the IT service for the Trust and satellite sites across the local health community. The post holder will also be responsible for the day to day administration, management and availability of the desktop environment.
- The post holder will also have a good understanding and knowledge of IT gained through two to three year’s relevant experience and they will be required to work without supervision at times across multiple locations.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits and learning and development opportunities. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
For further information on this role, please see the attached detailed Job Description and Person Specification.
- To work as part of the IT Service Desk team and Trust to support the technical development of end user devices, specialist printing and audio-visual equipment, such that it continues to support the business needs of the organisation
- To provide high quality 2nd line technical support to all users connected to the IT environment using diagnostic tools and fault-finding techniques to identify root causes.
- To fix hardware and software faults or recommend appropriate solutions, acknowledging and describing the implications for the customer and for internal teams.
- To undertake the build, configuration, documentation and integration of new desktop, audio visual devices and printer hardware as part of the Trust’s on-going technology expansion.
- To ensure the availability and effective performance of desktop services.
- To identify, recommend and implement changes to IT systems to improve capacity and performance and address potential risks as agreed with internal teams and customers.
- To build, deploy and repair hardware and to troubleshoot hardware and applications / all operating system.
- To provide specialist support of third party and customised applications.
- To be responsible for managing own workflow through the department using the IT Service Management tool, ensuring incidents are resolved within the agreed performance criteria. This will include working in line with the departmental procedures for the prioritisation, escalation and resolution of logged tickets.
