Desktop Support Engineer Remote

Simbec-Orion

Full Time Remote 10.56 - 12.04 GBP Today

Job description

ABOUT US:

Simbec-Orion is a responsive and agile full-service CRO, with wide therapeutic experience and specialist expertise in clinical pharmacology, oncology and rare diseases. Perfectly structured, we provide full-service clinical development solutions for small and mid-size drug developers – headed up by a centralised leadership team.

With a focus on tailormade and scalable solutions, we’ll adapt our delivery style, communications and operations to suit the demands of the project, helping clients achieve their clinical and commercial objectives. Because our goal is the same as theirs; to improve patients’ lives.

THE ROLE:

We are looking for a Desktop Support Engineer to join our Business Systems Group team where you will form part of a help-desk team supporting end-users across multiple UK, European and USA offices, including home and mobile remote workers. You will be involved in the prioritisation of cases and will respond to requests for assistance to resolve issues that arise and will escalate where necessary to ensure successful resolution in more complex cases.

KEY ACCOUNTABILITIES:

Respond to and resolve End-User requests for support
Maintain appropriate records of support cases, IT & Telephony assets, etc.
Update Knowledge bases.
Build and deploy Hardware and Software configurations.
Identify opportunities for improvement in IT equipment, IT services, end-user support etc.
Administer enterprise applications and maintain (patch), repair and manage new and existing systems in a regulated environment.
Provide day to day and scheduled application support; respond to application support issues from multiple business customers.
Field incoming problem tickets from end users to resolve enterprise applications and software issues for GxP applications.

SKILLS REQUIRED:

ESSENTIAL

Previous experience as a Desktop Support Engineer or Support Technician.
Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
Knowledge of popular operating systems, software applications, and remote connection systems.
Ability to troubleshoot and solve complex hardware and software issues
Good written and verbal communication skills, Fluent in English
Experience in installing and maintaining hardware and computer peripherals
Experience in Installing and upgrading operating systems and computer software
Experience of troubleshooting networking and connection issues

DESIRABLE

Bachelor’s degree in Computer Science or Information Technology or overseas equivalent
ITIL Certification
Previous experience of working with Active Directory

WHY YOU SHOULD JOIN US:

Simbec-Orion is growing fast. To keep up with demand, we’re looking for the best people, from all areas of clinical development, to join our team.

We’re dedicated to bringing the latest advances in science to market. Exposure to truly innovative new drugs in patient populations with serious unmet medical needs is what drives our company – and your reason to be a part of it.

With experts from all disciplines under the same roof, you’ll work alongside some of the industry’s best. So if you’d like to further your career within challenging therapeutic areas in rare disease, oncology, or at our clinical pharmacology site, or laboratory services. We’re waiting to hear from you.

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