Desktop Support Engineer Avonmouth, England
Job description
Division/Department: IT
Location: Smoke Lane, Smoke Lane Industrial Estate, Avonmouth, BS11 0YA
Job title: Desktop Support Engineer
Reports to: Technical Support Team Leader
Type of Position: full time
Molson overview:
Molson Group is the UK’s largest independent supplier of plant and machinery to the construction, demolition, ports, timber, scrap and recycling sectors. Through the expertise of our people and investment in technology, we help customers achieve maximum efficiency by providing equipment solutions that support both their commercial and environmental objectives.
BE SUPPORTED. BE DEVELOPED. BE REWARDED.
We have built our business around our customers’ needs. Through our 10 UK divisions, and our network of 13 service centers, Molson Group provides an end-to-end solution to customers’ equipment needs, new and used, wherever they are in the UK. This includes servicing their equipment, via our team of over 85 mobile engineers, maximising its lifetime and optimising its utilisation.
Join Molson Group and you’ll feel right at home. We're a community of individuals across the UK who want the best for each other, and those around us. We believe that with the right support, our diverse and talented teams will flourish at work. As a fast-growing, dynamic business, we can offer opportunities for career development, real job security and a culture where ideas are always welcomed and often put straight into action.
Lots to choose from
Our service depot engineering teams and on-the-road technicians prepare and maintain some of the most impressive and efficient equipment and vehicles available for a wide range of sectors, including construction, waste, demolition, timber, scrap and ports.
Our Sales and After Sales teams make sure our customers receive the very best advice and guidance for their needs, so they trust us as reliable partners – an essential part of their business operations.
And our back office, support and professional teams make sure that all finance, HR, admin, marketing, commercial, IT, health and safety and operations services run smoothly, using best-in-market tools and practices.
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Join a dynamic IT team that are working towards facilitating the rapid company growth.
As a Desktop Support Engineer, you will provide the first line of IT support to all company employees, both on-site and remote workers. The primary goal is to support end users with all IT support queries. Working as part of a small team you will be involved in a range of technologies as you progress and gain more experience within the role.
Main Responsibilities:
- 1st line triage and resolution of user reported issues
- Troubleshooting Windows operating system, and application issues
- Configure and deploy laptop and Apple Mobile devices
- Basic MDM administration of Apple Devices
- Supporting deployment and update of software
- Troubleshoot hardware and software faults
- Install and configure new end user devices to company standards
- Good customer facing skills and ability to prioritise your workload are also key aspects of the role.
Work experience requirements:
- Experience and/or Qualifications in an IT support role
- Experience with Windows 10 and Apple iPhone iOS/iPadOS
- Experience with MS O365 Packages
- Experience with Active Directory and group policies
- Ability to maintain a high degree of customer service for all support queries
- Proactive approach, ability to prioritise and manage own workload
- Excellent oral and written communication skills
- Keen attention to detail
Any other details:
- Travel to our other Molson sites within the UK will be a requirement on occasions.
Job Type: Full-time
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Wellness programme
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Ability to commute/relocate:
- Avonmouth: reliably commute or plan to relocate before starting work (required)
Work Location: One location
