Desktop Support

Desktop Support Edinburgh, Scotland

Rockstar Games UK
Full Time Edinburgh, Scotland 27797 - 39662 GBP ANNUAL Today
Job description

Job reference

5133681003_crt:1671451367901

Company Name

Rockstar Games UK

Salary

Competitive

Location

Edinburgh, United Kingdom

Country

United Kingdom

Industry sector

Customer Services

Job start date

ASAP

Posted date

19/12/2022

Experience Level

Junior-Associate

Job type

Permanent | Full Time

Remote / Hybrid

No

At Rockstar Games, we create world-class entertainment experiences.

A career at Rockstar Games is about being part of a team working on some of the most creatively rewarding and ambitious projects to be found in any entertainment medium. You would be welcomed to a dedicated and inclusive environment where you can learn, and collaborate with some of the most talented people in the industry.

Rockstar North is on the lookout for a talented Desktop Support who possesses a passion for IT and providing first line support within a busy technology driven company. This is a full-time permanent position based out of Rockstar's unique game development studio in the heart of Edinburgh.

WHAT WE DO

  • We are a friendly, close-knit team who are part of the larger global R* IT family.
  • We provide desktop hardware and software support to the studio, including installation, maintenance and purchasing.
  • Our main goal is to give the highest level of service to ensure minimal downtime for the end user.
  • We are process and procedure driven with an emphasis on accurate documentation.
  • We work in a very fast paced environment with new challenges around every corner.
  • We are always very security oriented with a drive for protecting company IP.
  • We are environmentally aware ensuring we recycle all our old IT kit and printer toners.

RESPONSIBILITIES
  • Provide first and second-line technical support to a large game development team.
  • Act as a key point of contact for technical knowledge and expertise.
  • Help mentor, train and develop more junior members of the team.
  • Demonstrate professionalism and support the company's goals and values
  • Follow and adhere to processes and procedures whilst checking and advising where things can be improved upon.
  • Communicate effectively with IT management and provide regular updates.
  • Provide out of hours support when the need arises.
  • Build, deploy and configure PC's and development consoles for new/existing employees.
  • Install and upgrade software using Microsoft SCCM.
  • Upgrade hardware and peripherals as required by the development teams.
  • Active Directory - Managing Users, Computers, Groups and OU structures.
  • Maintain asset inventory, including regular physical stock checks.
  • Document and maintain accurate installation and procedure guides.
  • Moving IT equipment to help with studio and team re-organisation.
  • Procurement of all Hardware, software, peripherals, etc.
  • IT storeroom housekeeping, hardware recycling and maintain secure disposal processes.

QUALIFICATIONS
  • 4 + year of professional System Administrator or equivalent experience.

SKILLS
  • Expertise of Microsoft 10 and O365.
  • Thorough understanding of Active Directory.
  • Strong knowledge of SCCM.
  • Powershell.
  • Knowledge of Linux Ubuntu and Apple OSX.
  • Familiarity of Monday or another industry standard management tool.
  • Experience of project management.
  • High-level problem-solving skills.
  • Be proactive with problem solving skills.
  • Manage competing priorities effectively ensuring that all relevant parties are informed of project status/changes.
  • Experience with ServiceNow or some other ticketing system.
  • Good understanding of gaming hardware.
  • Ability to install, upgrade and maintain PC workstation hardware.
  • Ability to work well within a team and use own initiative.
  • Ability to learn quickly and demonstrate excellent problem skills.
  • Ability to prioritise tasks.
  • Ability to follow instruction and processes.
  • Self-motivated and organised.
  • Customer service focus.
  • Willing to work additional hours to meet the demands of the role.
  • Willing to be flexible with regards to shift patterns.
  • On call to cover out of hours support for the studio at busy periods.

PLUSES

Please note that these are desirable skills and are not required to apply for the position.
  • Group policy.
  • Knowledge of networking and cyber security.

HOW TO APPLY

Please apply with a CV and cover letter demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process.

Rockstar is proud to be an equal opportunity employer, and we are committed to hiring, promoting, and compensating employees based on their qualifications and demonstrated ability to perform job responsibilities.

If you've got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, or race.

Desktop Support
Rockstar Games UK

www.rockstargames.com
New York, United States
Sam Houser
$5 to $25 million (USD)
1001 to 5000 Employees
Subsidiary or Business Segment
Video Game Publishing
1998
Related Jobs

All Related Listed jobs

Head of Corporate Communications, UK and Ireland
Deliveroo London, England Today

It is this team's job to communicate the positive impact Deliveroo is having for customers, restaurants and riders: whether that's by offering riders flexible,

Teacher - Food Technology
Witherslack Group Rivington, England 28000 - 43685 GBP ANNUAL Today

We also offer a flexible alternative option to the Teachers Pension Scheme that allows you to opt out and receive an allowance of 15% of your base salary and

Barista (Team Member) Sunderland Career Opportunity
Sim Trava Swinton, North Yorkshire, Yorkshire and the Humber, England 10.55 - 11.25 GBP HOURLY Today

Sim Trava Star Points awarded for recognition and performance; you can spend these Star points on a wide range of products.

Waiting Staff
Fish City Belfast Belfast, Northern Ireland 6.83 - 12 GBP HOURLY Today

Greet customers, give out menus and take food and drink orders. Handle any complaints and make sure customers are happy.

Junior Legal Counsel
Apex Group London, England 89000 - 120000 GBP ANNUAL Today

Be comfortable/competent in dealing with general service contracts; 1 to 3 years of experience within fund services or the wider financial services industry (in