Desktop Support Analyst (London) London, England
Job description
Job title: Desktop Support Analyst
Contract type: Permanent
Location: London
Salary: Grade 4, £32,699 - £34,000 per annum. Appointments for this role will generally be made at £34,000, depending on skills and experience.
Working arrangements: 35 hours a week, you’ll agree your working pattern with your manager, Monday to Friday. Hybrid working, with a minimum of 6 days per month in the office
Purpose and scope
As part of the IT services team, the desktop support analyst provides desktop technical support for all RCP IT services to all RCP IT service users. Responsibilities include; handling incidents or service requests using the incident reporting and request fulfilment processes.
As a RCP desktop support analyst you should have a can-do, optimistic attitude and have a strong working knowledge of IT service operation, transition and continual service improvement. You will have a strong commitment to developing your IT knowledge and skills and a commitment to strive for service excellence.
You should have significant experience in a similar role (including Microsoft SCCM, VMWare and Microsoft Teams), have in depth knowledge of both Microsoft Windows and Apple Mac OS, be educated to A level or professional standard (e.g. ITIL Foundation, CompTIA A+, Microsoft Certified Professional) and have excellent spoken and written English.
Please see the full job description and person specification for more detail about what we expect from you in this role.
Our benefits
Working at the RCP comes with lots of benefits designed to ensure that you feel valued and supported in your role. The benefits we offer include:
- 27 days holiday per annum, plus bank holidays
- group personal pension plan with 7% employer contribution
- interest-free season ticket loan
- life assurance
- annual pay award
- flexible working hours
- employee assistance programme – 24/7 advice and support for any work-related issues as well as any problems affecting your home life
- occupational health team – includes employment and work-related health assessments, health checks and work station assessments
- cycle to work scheme
- corporate eye care scheme with Optical Express.
- professional training and development opportunities
- enhanced maternity and paternity pay
- staff discounts platform – including discounts on cinema tickets and a range of high street brands
About the RCP
The Royal College of Physicians is a rewarding and friendly place to work with an incredible history, dating back to our foundation in 1518. We are a professional membership body for physicians – doctors who work in hospitals – with over 40,000 members in the UK and around the world working to improve patient care and reduce illness. Our activities focus on educating, improving and influencing for better health and care.
How to apply
Please submit your CV online. If you have any queries about the application process or the role, please email [email protected] .
Closing date: 11:59pm 15 September 2023
Shortlisted candidates notified by: w/c 18 September 2023
Interview date: TBC
Shortlisted candidates will be invited to attend a first stage telephone interview. Candidates succesful at this stage will be progressed to an in-person interview.
The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity.
The RCP is all about our people – our members, staff, volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people who represent the 21st-century medical workforce and the diverse population of patients we serve is a priority for us.
