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Desk Sales Professional Birmingham, England

BT Group

Full Time Birmingham, England 10.56 - 12.04 GBP Today

Job description

Desk Sales Professional (Mid-Market)

Job Req ID: 20030

Posting Date: 2 Aug 2023

Function: Sales and Commercial

Location: Birmingham, Birmingham, United Kingdom

Salary: Competitive with benefits

Closing Date: 28/08/2023

Location: Birmingham Snowhill

Why business?

Our aim is to create a world-class BT Business unit that delivers long-term value for our customers, colleagues, partners, investors, and other stakeholders, both in the UK and internationally, across the full range of business segments from small enterprises to governments and multinational companies. This includes:

Driving full integration of channels and products to best serve our business, government, and wholesale customers in the UK and internationally.
Investing strategically in present and future needs of customers, aligned behind common digital, network and security platforms.
Accelerating our transformation plans and delivery of next generation products and services, making it easier for customers to do business with BT and for BT to transact more profitably with customers; and
Continuing to invest in the skills, technology and partnerships required to return to growth and become the leading provider of secure multi-cloud connectivity.

Why this job matters

You’ll be reporting to the mid-market SME Desk Sales Manager, where you’ll be given real responsibility for managing around 85 customers and providing in-life customer support, with a revenue target of several million pounds. You’ll have cross-sell and upsell opportunities, with the potential to boost your earnings through 50% commission. You’ll have a passion for providing excellent service: customer satisfaction is a significant factor, whether working with clients individually from the desk, or as part of an overall account team.

What you’ll be doing

Responsible for delivering against revenue targets either individually, or as part of virtual sales team within a customer base of either private or public sector customers.
Responsibility for outbound sales prospecting and opportunities, regular and consistent calling of customers and promotion of BT products and services.
Work closely with field sales and specialist teams to deliver opportunities for core BT product lines
Accurately forecast business KPI’s to management teams
Proactively manage churn risk for core BT products
Identify opportunities to sell to new customers
Recognise and deliver against opportunities for business growth via a multi-channel approach.
Responsible for closing own contracts, as well as engaging with others/specialists to deliver customer requirements as necessary e.g. Field Account Management team, Contract Management team for managed accounts.
Acts as the desk-based point of contact for the customer/partner, developing long-term customer relationships.

What we would like to see on your CV

Recognises and delivers against opportunities for business growth via and multi-channel approach
Responsible for delivering against own revenue targets as well as engaging with others/specialists to deliver customer requirements as necessary.
Managing a range of clients of size typically 100-350 seats, up to £1m addressable spend.

The skills you’ll need

Customer Success

Communication

Account Management

Interpersonal

Customer Relationship Management

Solution Selling

Customer Experience

Sales Performance

Benefits

Excellent earning potential, with 50% commission
World-class training and development opportunities
25 days’ annual leave (not including bank holidays)
Discounted broadband, mobile and TV packages
Share option and pension scheme programmes
Flexible benefits to fit around you

Our working model

This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and criteria. So, if you're excited about this role but your past-experience doesn't align perfectly with every requirement, don’t worry – we’d still love you to apply!

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

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