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As a Desk Based Account Manager your responsibilities will cover a number of areas including: to manage opportunities, and retain and grow revenues across an agreed set of customers; be the single point of contact for all inbound enquiries and where appropriate support the field based sales team.

You will be a proactive desk based account manager, a self-starter with the ability to work both on your own and as part of a team. You will have a thorough understanding of the reseller and managed service marketplace and a detailed knowledge of both Vizst’s and our competitor portfolios, allowing you to hit the ground running. Excellent customer service and proven sales ability are required.

Candidates must have a willingness to succeed in a sales role and to have a good understanding of IT sales in a B2B environment.

To generate sales revenue through existing key accounts and new customers, increasing the number of customers served by the business and the number of services taken by clients, thus increasing the Average Revenue per Customer (ARC). To ensure that key customers are looked after and contacted on a regular basis in order to retain, grow and develop these accounts.

• Retain and grow revenue in line with Vizst’s growth targets against an assigned set of accounts
• Build and execute a contact strategy for each acct based upon their requirements
• Build and execute an account plan for each acct based upon their requirements
• Build strong relationships with decision makers across the accounts
• Act as a single point of contact for queries or issues, and liaise with the relevant internal department(s) to bring them to a swift conclusion
• Respond to inbound sales enquiries quickly liaising with the relevant team to win new business
• Proactively identify new business opportunities across the account base and work with the relevant department(s) to win the business
• Achievement of all targets and KPIs
• Develop the skills and knowledge required to sell Vizst’s full portfolio of products and services in accordance with end user requirements
• Manage all opportunities effectively via Vizst’s CRM system in accordance with Vizst’s principles
• Maximise revenue by cross and up selling, whilst adhering to Vizst’s sales principles
• Provide a monthly report as required by Vizst’s Sales Management
• Take responsibility for building and maintaining industry and competitor knowledge, sharing knowledge with the wider virtual team as appropriate
• Respond effectively to inbound enquiries relating to new or existing customer requirements
• Provide support to Vizst’s field based sales team as and when appropriate
• Take a continual improvement approach to all elements of the role and feedback to Sales Management
• Maintain a high level of professionalism at all times
• Other duties from time to time as directed by sales management

• Effectively closes sales on a day-to-day basis
• Achieves sales targets
• Consistently meeting KPIs
• Generates sales through outbound calling and emails
• Converts inbound sales enquiries
• Effectively up/cross sells new and existing customers
• Renews customer contracts proactively, maintaining ARC and top line revenues
• Professionalism – Approaches others in a tactful manner and manages client expectations. treats others with respect and consideration regardless of their status or position
• Teamwork – Balances a team and individual responsibilities. Gives and welcomes feedback. Contributes to building positive team spirit whilst supporting everyone’s efforts to succeed
• Customer services – Manages all Customer situations with appropriate action and responds promptly to customer needs and meets commitments, both internally and externally. Has an excellent telephone manner and communicates to customers in a user-friendly language
• Problem solving – Identify and resolve problems in a timely manner, gathering and analysing information skillfully. Develops alternative solutions and escalates as appropriate
• Technical skills – Commits to being knowledgeable and up-to-date within relevant technologies. Strives continuously to build knowledge and skills within ICT, especially within the business’ core area. Shares expertise and knowledge with others
• Time management – Prioritise and plan work activities using time efficiently. Meet required commitments on quantity and quality of work

Key qualities

Skills required

• A minimum of 1 year’s sales experience preferably with a technology reseller or vendor
• A proven record for achieving KPI’s
• A good knowledge of networking and security products, especially the vendors in our portfolio (see website for details)
• Wants to work in a can-do culture which builds a successful, growing business

This role would suit someone who is:

• Down to Earth – our people are straight-forward and grounded
• Friendly – Our people like to make the workplace fun place to be
• Helpful – our people will always look for ways to help each other and their customers
• Persistent – our team can be relied upon to get the job done – whatever it takes

Values

• Positivity
• Innovative
• Driven
• Winning Mentality
• Honest
• Knowledgeable
• Helpful

• Monthly Margin target covering one time margin and recurring margin.
• Retention targets
• Upsell/Cross Sell targets