Desk based account manager Glasgow, Scotland
BT Group
Full Time
Glasgow, Scotland
26860 - 42717 GBP ANNUAL Today
Job description
Desk based account manager
Job Req ID: 12717
Posting Date: 10-May-2023
Function: Sales and Commercial
Location:
Alexander Bain House, Glasgow, United Kingdom
Salary: Competitive
Why this job matters
The Account Management Professional assists with customer operations and impacts account success within a defined portfolio and may coordinate a team through the execution of high priority account initiatives and activities. This role will be located in Glasgow.
What you’ll be doing
1. Executes account activity and success positioning as a key contact throughout the lifecycle of the customer.
2. Supports the implementation of the BT group sales strategy with key customer accounts in order to contribute to the growth of revenue pools.
3. Supports and drives as a member of an account facing team empowering an ability to drive outcomes within the portfolio of accounts areas by selling strategic services.
4. Provides support when reaching out and prospecting to corporates that aren't active customers.
5. Supports customers' success by acting as a facilitator to meet a needs.
6. Supports account leads in addressing customer needs and challenges.
7. Collates comprehensive information on products and services, ensuring knowledge is current.
8. Supports critical customer-facing activities including executive engagement, company visits, briefings, and ideation workshops.
9. Supports in the implementation of ways to improve working processes within the account management team.
2. Supports the implementation of the BT group sales strategy with key customer accounts in order to contribute to the growth of revenue pools.
3. Supports and drives as a member of an account facing team empowering an ability to drive outcomes within the portfolio of accounts areas by selling strategic services.
4. Provides support when reaching out and prospecting to corporates that aren't active customers.
5. Supports customers' success by acting as a facilitator to meet a needs.
6. Supports account leads in addressing customer needs and challenges.
7. Collates comprehensive information on products and services, ensuring knowledge is current.
8. Supports critical customer-facing activities including executive engagement, company visits, briefings, and ideation workshops.
9. Supports in the implementation of ways to improve working processes within the account management team.
The skills you’ll need
Collaboration
Customer Service
Customer Success
Communication
Account Planning
Issue Resolution
Business Development
Customer Advocacy
Customer Insights
Account Management
Risk Management
Interpersonal
Customer Relationship Management
Solution Selling
Essential Skills
- Customer-centric
- Sales experience
- Self-starter
- Team-player
- Eager to learn, develop, and thrive
Benefits
Benefits of working for BT include:
- Competitive salary
- World-class training and development opportunities
- 25 days’ annual leave (not including bank holidays)
- Discounted broadband, mobile and TV packages
- Share option and pension scheme programmes
- Flexible benefits to fit around you
Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
BT Group
www.bt.com/careers
London, United Kingdom
Philip Jansen
Unknown / Non-Applicable
10000+ Employees
Company - Public
Telecommunications Services
1846
