Desk based account manager

Desk based account manager Birmingham, England

BT
Full Time Birmingham, England 6.25 GBP HOURLY Today
Job description

Desk based account manager

Job Req ID: 10459
Posting Date: 06-Feb-2023
Function: Sales and Commercial
Location: Snowhill, Birmingham, United Kingdom
Salary: Competitive + Benefits
About this role
Location: Birmingham
As a direct report to a Desk Sales Manager of the North & Midlands CPS team, this role is responsible for providing in-life customer relationship management and delivering new business sales. You will be the dedicated contact for a customer base of around 50 corporate or public sector accounts, acting as the customers front door to BT.
Customer satisfaction is a significant factor for your clients, whether working with them singly from the desk, or as part of an overall account team. And base revenue growth alongside this customer feedback will make up your annual targets - through new business, cross sell, upgrades and renewals.
A team of product experts and service managers are on hand to support your success and your customers journey with BT.
Responsibilities
  • In charge of closing own contract sales to deliver against revenue targets either on your own, or as part of team within a customer base of either private or public sector customers.
  • Responsible for outbound sales prospecting and opportunities, regular and consistent calling of customers and promotion of BT products and services.
  • Accurately forecast business KPI’s to management teams.
  • Proactively manage churn risk across your base, defending the revenue.
  • Recognise and deliver against opportunities for business growth via a multi-channel
approach.
  • Engage with product specialists to deliver solutions to our customers, maximising each sale.
  • Acts as the desk-based point of contact for the customer/partner developing long term customer relationships.
  • Achieve high quality levels of customer service to gain positive feedback.
  • Supporting the wider team, maintaining our learning culture.
Skills and Experience
  • Experience in winning sales, either as part of an overall account team or with closing own contracts where acting as the single point of contact
  • Proven track record of delivering against targets within a sales role
  • Recognises and delivers against opportunities for business growth via a multi-channel approach
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
Benefits of working for BT include:
  • Competitive salary and on-target bonus plan paid monthly
  • World-class training and development opportunities
  • 25 days’ annual leave (not including bank holidays)
  • 50% off BT and EE mobile pay monthly or SIM only plans
  • Exclusive colleague discounts on our latest and greatest BT broadband packages
  • BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
  • 30% discount for friends and family on EE mobile pay monthly and SIM only plans
  • Share option and pension scheme programmes
  • Hybrid working pattern, 3 days in office, 2 days at home
  • Long-term career prospects

Desk based account manager
BT

www.bt.com/careers
London, United Kingdom
Philip Jansen
Unknown / Non-Applicable
10000+ Employees
Company - Public
Telecommunications Services
1846
Related Jobs

All Related Listed jobs

non title
EMCOR (Connecticut) Eastleigh, England 32033 - GBP ANNUAL Today

Duties/Responsibilities

Job Purpose:
Reporting to a Regional Operations...

KFC Team Member
EG Group Deptford, London, England 10.05 GBP HOURLY Today

Hourly Rate: 10.05 above 18 | 7.00 aged 17 | 6.50 aged 16. Hours: Part-Time / Full-Time Hours Available / Permanent. Bonus Scheme: Quarterly Bonus Incentive!

Delivery Driver (Brighton)
The Menu Partners Brighton, England 26208 GBP ANNUAL Today

Possess full clean driving license. Minimizing levels of wastage by correctly maintaining & storing products. Good knowledge of Sussex and surrounding areas.

Laboratory Technician
gap trading Cardiff, Wales 23924 GBP ANNUAL Today

A customer focussed Can-Do attitude (internal customers production, quality etc). Following the agreed testing guidelines as set out within departmental

Food Services Assistant
Bupa Care Homes Chelmsford, England 10.45 - 11.35 GBP HOURLY Today

Experience in a customer facing environment with a Basic Food Hygiene Certificate, you want to deliver an excellent service to make our residents feel at home.