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Our purpose focuses on how we contribute to society, and how our business decisions can contribute to greater trust and solving important problems. In order to achieve our purpose and deliver a first-class service to our clients, we need first-class support internally. The people who power us - our internal teams - have a vital role to make sure we have all the right resources, services and technology to be the best we can be. Not all of us work directly with external clients.

Responsible for the talent, development and coaching strategies for the firm, the Talent, Development & Coaching Centre of Excellence (TD&C CoE) partners with the business to deliver high quality development opportunities that enable both the firm’s strategic priorities and individual growth of our people. We are a team of well-connected people professionals who bring creativity, expertise and market insights and work with subject matter experts in our business to respond to the development needs of the firm.

The LoS and Firmwide Design Teams are creative teams of learning designers, responsible for understanding the needs of the business and designing and curating or creating LoS or Firmwide programme content. The aim is to develop the most impactful, innovative solutions to meet learner needs and deliver clear business outcomes, leveraging the latest technological innovations where this enhances learning effectiveness.

Design Senior Associates work as part of a Portfolio Strategy Leader’s (PSL) team, and will report into the aligned PSL. However, the Design Senior Associate may report into the Senior Design Consultant and support Design Consultants for programme delivery. Responsible for understanding the business objectives for a particular training need, they will support Design Consultants to translate these into key learning objectives, designing highly effective learning interventions to meet these needs. This includes the use of learning design methodologies and innovation and insights (from the Innovation and Investments Hub) to author content.

Key Responsibilities

• Design and develop programmatic content in partnership with Design Consultants, via curation, in-house authoring and engagement of external suppliers, leveraging LoS specific and/or Firmwide knowledge and experience as appropriate.

• Remain business-centered at all times, understanding their needs and keeping them in mind when taking actions and making decisions.

• Consistently follow the processes set by the Innovation & Investments Hub, in combination with content knowledge, to enable effective and efficient/ innovative learning design.

• Review of own and peer (as appropriate) content to maintain quality control, ensure learning objectives have been met, challenge learning efficacy and innovation and drive consistency.

• Support conversations with relevant business stakeholders, such as content SMEs, that are integral to programmatic design.

• Work closely with the People Solutions Learning Experience team and Integrated Services - Event Delivery team to support delivery of programmes.

• Support the briefing/training of facilitators and hosts to equip them to be able to deliver learning content.

• Contribute to the Innovation & Investment Communities of Practice to support collaboration and education and ensure the adoption of market insights and latest innovations.

• Have an awareness of appropriate diversity, inclusion and wellbeing; accessibility; external suppliers; and environmental and social impact when designing content.

• Collaborate with the Design Senior Associates across the Design Hub to ensure T&D activity is aligned across the CoE and share best practice.

Requirements

• An understanding of PwC’s service propositions, with a broad understanding of the firm’s strategy and priorities.

• Passion for authoring highly effective content.

• Experience in the design and development of face-to-face and technology enabled learning solutions.

• Innovative and creative in approaching new challenges.

• Ability to communicate confidently, clearly and effectively in verbal and written formats.

• Ability to lead and develop self in the pursuit of delivering a distinctive and sustainable L&D service to the firm.

• Operate with a global and inclusive mind-set, demonstrating commercial acumen and an understanding of the firm’s business priorities.

• Ability to work to deadlines and manage time effectively.

• Demonstrate resilience and delivery under pressure, in an ambiguous and changing landscape.