deputy director operations manager Manchester, England
Job description
Position: Deputy Director of Operations
Location: Manchester, M1 3HZ
Closing date: 14 August 2023
Role details
Job title: Deputy Director of Operations
Location: Manchester, M1 3HZ
Salary: £40,000-42,500 (dependent on experience/pay award pending)
Salary pro rata: Yes
Hours per week: 37.5 hours
Type of contract: Permanent
Closing date for applications: 14/08/23
Closing time: 10:00
Interview date: 21/08/23
Link to job pack for application for more information: https://100hires.com/j/SaEfFa7
Citizens Advice Manchester is a charity which provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We are a modern, innovative and progressive advice service that employs around 180 staff and is one of the largest and most diversely funded Local Citizens Advice within the network, last year our annual turnover was in excess of 7m.
As Deputy Director of Operations, you will support the successful delivery of CAM’s diverse portfolio of advice services, ranging from a large inbound 40 seat multi-channel contact centre to specialist advice and casework services delivered locally and nationally via face-face, telephone and digital channels. Working closely with our Director of Operations and Leadership Team,you will:
- Support with the strategic planning and performance management of our multi-channel advice provision.
- Work with a team of Operational Managers, ensuring that effective quality management systems are embedded, monitored and continually evaluated.
- Maintain and develop key stakeholder relationships at an operational and strategic level.
- Have overall responsibility for driving forward CAMs equality, diversity and inclusion. We value all our people and can offer a supportive culture within a charity setting that is committed to social justice. The role attracts an attractive remuneration package with excellent terms (see job pack for full info).
Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.
All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.
