Deputy Director (Customer Service and Service Management), MSD IT Services

Deputy Director (Customer Service and Service Management), MSD IT Services Oxford, England

University of Oxford
Full Time Oxford, England 66857 GBP ANNUAL Today
Job description

The Medical Sciences Division (MSD) in the University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from tackling cancer to rapidly developing a vaccine in a pandemic, and we train many who will go on to be world-leading clinicians.
We have an exciting opportunity to join the Division’s IT Services 23-strong team as one of its senior managers.
MSD IT Services is a key department that ensures that Medical Sciences Division has robust, reliable and high-performing IT facilities it requires to support the distinctive needs of those engaged in its world-leading teaching, learning, research and administration. We value and recognise our own and the contribution of others, creating a great culture to work in and a place where we all feel we belong.
As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:
  • An excellent contributory pension scheme
  • 38 days annual leave
  • A comprehensive range of childcare services
  • EAP (Employee Assistance Programme)
  • Family leave schemes
  • Cycle loan and tax-efficient purchase schemes
  • Discounted bus travel and Season Ticket travel loans
The University also runs a large number of social groups and sports clubs for those looking for more than just a great place to work.
About you
In MSD, you will lead the delivery of IT Customer Service, maximising customer satisfaction and embracing continuous improvement with a keen eye on digital transformation. You will be in overall charge of Service Management in MSD IT Services, working alongside the Deputy Director for Systems and Networks, and the Director, to ensure that MSD IT Services maintains the highest possible standards of Service Management and alignment with the business functions of research and teaching in the MSD, as well as its professional services and administration.
If you are of graduate calibre and have a demonstrable record of success in Customer Service, IT Service Management, and managing teams and their leaders, then this could be the role for you.
You will have a positive, can-do attitude and approach and be used to finding creative solutions to problems rather than identifying why things can’t be done. Key to this role will be managing the relationships between MSD IT Services and the many other departmental IT staff in the departments of MSD (our associates). You will also be the responsible person for Service Level Agreements, Key Performance Indicators, Work Instructions and Standard Operating Procedures; the latter two in collaboration with our Governance officer and the Governance, Risk and Compliance hub in Divisional Office.
You will be expected to be a senior authority on IT in the wider context of Oxford University so it is vital that you have the ability to develop and maintain excellent working relationships with key members of central IT Services and other senior IT providers within and beyond the Medical Sciences Division.
For an informal discussion about the role, please contact [email protected] or call 01865 (2)83354
The is a permanent full-time post. We will consider reasonable requests to work flexibly and/or part-time at a minimum of 80% FTE.
Applications for this vacancy are to be made online. You will be required to upload a CV, a supporting statement explaining how you meet the selection criteria and contact details of two referees as part of your online application.
The closing date for applications is 12.00 noon on Monday 9 October 2023.
Interviews are expected to be held on Thursday 26 October 2023.

Deputy Director (Customer Service and Service Management), MSD IT Services
University of Oxford

www.ox.ac.uk
Oxford, United Kingdom
Christopher Francis Patten
$500 million to $1 billion (USD)
501 to 1000 Employees
College / University
Colleges & Universities
Education
Related Jobs

All Related Listed jobs

electronics engineer
Premier Group Recruitment London, England 55000 - GBP ANNUAL Today

For more information about this role please apply, or email Mollie Saunders on [email protected] who will be able to provide more details...

Customer Assistant
Marks & Spencer Greenhithe, England 10.9 GBP HOURLY Today

To deliver a great shopping experience for their customers, putting customers before task every time. Serve our customers efficiently and brilliantly well on

Project Manager - NHS Digital
Davanti Solutions Remote 31.25 GBP HOURLY Today

Multiple NHS Digital Project Management opportunities available, outside IR35, home based for 6 months. \*To develop new products and packages to address client

Duty Manager
Premier Inn Cardiff, Wales 11.24 GBP HOURLY Today

Forming a winning partnership with the management and housekeeping teams to make sure all aspects of the hotel experience are welcoming, safe and brilliant.

Bar staff / 1195 The Moon Under Water, Milton Keynes
J D Wetherspoon plc Milton Keynes, England 9.6 GBP HOURLY Today

At a glance, your role is to deliver excellent customer service to make hungry and thirsty customers happy! A 50% discount on food and soft drinks, when working