Deputy Customer Service Manager London, England
Job description
About us
UCL is London’s global university. LCCOS – Library, Culture, Collections and Open Science – provides outstanding staff, services and resources to support the world-class research, education and enterprise that is undertaken in UCL, and connects the world with UCL through innovative programming and engagement activities. LCCOS is acknowledged as an international leader in Open Science and Scholarship. The LCCOS family comprises 3 museums and allied object collections, 14 libraries, the UCL Student Centre, Special Collections facilities, multiple additional learning spaces, the Bloomsbury Theatre and a substantial off-site storage facility. We also provide comprehensive services to healthcare staff through our partnerships with 6 NHS Trusts. LCCOS holds the UK Customer Service Excellence (CSE) Award, The National Archives (TNA) Archives Service Accreditation, and Arts Council England Museum Accreditation. The combined staff in UCL LCCOS totals around 440.
About the role
A job description and person specification can be found at the bottom of this page. To apply for this post, please go to ‘Apply Now’ and supply the following: • An up-to-date CV, including as a minimum, details of your current employment and salary, notice period, details of any former employment, and your education history. • A supporting statement, showing how your skills and experience meet the criteria marked ‘Application’ in the Person Specification found within the Job Description for this post. Your statement should be submitted using the free text box under ‘Questionnaire’. For enquiries regarding the application process please contact [email protected] quoting the job reference. Further information about UCL LCCOS can be found on our website https://www.ucl.ac.uk/lccos/ The UCL Ways of Working for professional services supports colleagues to be successful and happy at UCL through sharing expectations around how we work – please see www.ucl.ac.uk/ways-of-working to find out more.
About you
The Customer Service Team are responsible for providing help and support for our students and visitors and for ensuring that the library environment is safe and in good order. The role is to assist with the running of the team and to undertake line management responsibilities.
What we offer
Salary :The post is graded as UCL Grade 7 with salary in the range £39,508 - £47,355 per annum: (pro-rata for Part time) including London Allowance. This Appointments is subject to a probationary period of 9 months. Annual leave is 27 working days for a full-time member of staff and 6 UCL closure days in addition to 8 Bank Holidays. Pension Appointments are superannuable under the Universities Superannuation Scheme(USS). Other benefits As part of the UCL community you can access free lunch hour lectures, exhibitions and museums and collections. On campus UCL has the Bloomsbury theatre hosting a range of performances and a series of bars, cafes and other facilities, which UCL staff can use. We also offer some great benefits some of which are Additional 5 days’ annual leave purchase scheme; defined benefit career average revalued earnings pension scheme (CARE); cycle to work scheme and season ticket loan; Immigration loan; Relocation scheme for certain posts; On-Site nursery; On-site gym; Enhanced maternity, paternity and adoption pay; Employee assistance programme: Staff Support Service; Discounted medical insurance Visit https://www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more.
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
