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Job description

An opportunity has arisen for a Dental Receptionist to join the Community Dental Service in Morecambe, working in the Dental Education Centre. We provide training for dental students, special care and access dentistry for adults and children. The vacancy is a part time working Monday Tuesday Thursday Friday.

The key responsibility for the post holder will be to provide high quality reception and clerical support to the Community Dental Service. The successful candidate will be able to demonstrate a caring approach to patients, will be well organised and flexible in their approach to work and have the ability to work well as part of a team.

Blackpool Teaching Hospitals NHS Foundation Trust is situated on the west coast of Lancashire, and offers a full range of district hospital services and community health services to a population of 1.6 million in Lancashire and South Cumbria.

The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology services across the wider region.

We employ more than 6,500 staff, with a turnover in excess of £370m in 2014/2015 and have approximately 900 beds.

DUTIES AND RESPONSIBILITIES

• Undertake reception duties to include dealing with members of the public both in person and on the telephone.
• Ensure accurate messages are taken and relayed to appropriate members of staff.
• Arrange appointments for patients via SOEL Health software
• Responsibility for issuing petty cash and collating information for reimbursement..
• Ordering of stationery supplies and sundries for the Dental Centres via the Runcorn supplies system.
• Undertake both routine and non-routine audio and copy typing of letters, memos, etc using SOEL Health and Microsoft Office computer software. This requires theoretical and practical knowledge built up over a period of time.
• Receive and distribute internal and external mail to relevant service.
• File and retrieve records within the Dental Department filing system and day-to-day efficient maintenance.
• Act as a point of contact for the Trust’s works department in respect of building repairs and maintenance and ensuring liaison with the Dental Administrator where necessary.
• Other office duties to include photocopying, faxing and use of other office equipment.
• Undertake any such appropriate duties or responsibilities as directed by your line manager.

The above list of duties and responsibilities is not intended to be fully comprehensive and may be amended to take account of changing circumstances or requirements following consultation with the post holder.

Where necessary relevant training in the operation of new or unfamiliar equipment, software ore procedures will be provided or arranged.

CONFIDENTIALITY

In the course of your duties you may have access to confidential information about patients, staff or health service business. On no account must such information be divulged to anyone who is not authorised to receive it. Confidentiality of information must be preserved at all times whether at or away from work. The Trust has in place a ‘Whistleblowers Policy’ for staff wishing to express concerns.

DATA PROTECTION/FREEDOM OF INFORMATION ACTS

Carry out any requirements within the duties applicable to the Data Protection Act, 1998 and the Freedom of Information Act 2000.

HEALTH AND SAFETY AT WORK ACT, 1974

Observe all responsibilities and carry out all duties, whether general to all employees or specific to the post, relating to Health and Safety in accordance with the Trust and Departmental Safety Policies and any statutory requirements.

INFECTION PREVENTION AND CONTROL

Infection prevention and control is the responsibility of all Trust staff. All duties relating to the post must be carried out in accordance with the Trust hand hygiene and infection control polices and procedures.

QUALITY ASSURANCE

Every employee is personally responsible for the quality of the work, which they individually perform. It is their duty to seek to attain the highest standards achievable both individually and collectively within their knowledge, skills and resources available to them in furtherance of the Trust’s philosophy of pursuing quality in all its services.

OUTSIDE EMPLOYMENT/OUTSIDE INTERESTS

If you have other work or outside interest, this must not conflict with your duties and responsibilities or your attendance for work as an employee of this Trust.

It is a condition of appointment that you must inform your manager before taking up post of any private practice, work for outside agencies or other employers, other work for this Trust (including bank work), voluntary work or outside interest you have or propose to have. This is to ensure there is no question of it creating a ‘conflict of interest’ with your NHS duties. You must also therefore seek your manager’s approval before taking on any such other work or outside interest at any time after entering the Trust’s employment.

WORKING TIME DIRECTIVE

You are required to comply with the regulations governing working time and to any locally agreed associated arrangements.

CLINICAL NEGLIGENCE (CLINICAL POST HOLDERS ONLY)

NHS Indemnity will cover that part of your work, which results from your contract of employment. Aspects, which are not covered, will be explained to you at induction and you are advised to make other arrangements to protect yourself in respect of work deemed to be outside of your contract.

HARASSMENT AND BULLYING

The Trust condemns all forms of harassment and bullying and is actively seeking to promote a work place where employees are treated with dignity, respect and without bias.

EQUAL OPPORTUNITIES

The Trust actively promotes equality of opportunity for all its employees. (In all the foregoing text any reference to one gender whether direct or implied equally includes the opposite gender unless specifically stated to be otherwise).

FIRE TRAINING

Each member of the Trust's staff has a statutory obligation to attend a Fire Lecture each year. It is the responsibility of each member of staff to ensure that they comply with this legal requirement.

NO SMOKING POLICY

The Trust has adopted a policy, which aims to ensure that all its premises are smoke free.

DISCLOSURE – DISCLOSURE AND BARRING SERVICE

This post is subject to a Standard Disclosure Application.