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On May 31, 2023, Viasat completed its acquisition of Inmarsat, combining the teams, technologies and resources of the two companies to create a new global communications partner.

About Viasat

Viasat is a global communications company that believes everyone and everything in the world can be connected. With offices in 24 countries around the world, our mission shapes how consumers, businesses, governments and militaries around the world communicate and connect. Viasat is developing the ultimate global communications network to power high-quality, reliable, secure, affordable, fast connections to positively impact people's lives anywhere they are—on the ground, in the air or at sea, while building a sustainable future in space.

Chief Operations Office

The Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions including: Satellite Operations, Network Operations, Service Assurance, Service Delivery Aviation and Customer Assurance, Service Delivery and Supply Chain, Project Management Office, Global Cyber Security and Group IT

Primary role purpose:

Reporting to the Head of Inmarsat PMO, the role of a Manager, Resource and Demand Management is to optimise the allocation of resources and effectively manage demand across CDS, CTO and BU’s. This role encompasses various responsibilities related to resource planning, capacity management, and demand forecasting.

The primary role purpose is to ensure that resources are effectively allocated, demand is managed efficiently, and capacity is optimised to achieve operational excellence and drive successful project delivery. By maintaining a balance between resource availability and demand, they contribute to Inmarsat’s growth, profitability, and sustainable success.

Key Responsibilities:

• Assessing the resource requirements of different projects, departments, or teams across CDS, CTO and BU’s.
• Collaborate with Resource Leads, Project Managers and Stakeholders to determine the availability and skill sets of resources.
• Proactively engage with BU’s & central functions to understand roadmaps and emerging initiatives, providing a forward plan of work demand.
• Participate in the performance of the project resource impact assessment (RIA) as part of the Front Door process.
• Monitor the capacity and workload of resources across CDS, CTO and BU’s.
• Analyse resource utilisation, identify bottlenecks or areas of underutilisation and work with Resource Leads to optimise capacity and improve overall productivity.
• Analyse historical data in Tempus and inputs from various stakeholders, and develop accurate demand forecasts for resources.
• Collaborate with different departments or teams to understand their demands and requirements.
• Work closely with Project Managers, Product Managers, and Business Area Leads across CDS, CTO and BU’s to balance workloads and ensure that resources are allocated appropriately to meet business objectives.
• Analyse resource utilisation data, identify resource bottlenecks and recommend improvements to enhance resource productivity and improve overall operational effectiveness.
• Effectively communicate and collaborate with various stakeholders, such as project managers, department heads, and senior leadership, to understand their resource requirements, and provide regular updates on resource utilisation and capacity through resource management reports and dashboards.
• Lead monthly resource reviews for each business area and provide an overall Demand Management Analysis Report to the VP, P3M and Head of Inmarsat PMO.

Essential Knowledge and Skills:

• A BSc degree or Masters in a relevant technical (e.g. Telecommunications, Engineering) or and managerial field
• Ability to manage key stakeholders and drive consensus in an effective and persuasive manner
• Knowledge of demand planning and forecasting
• A practical, hands-on approach to problem-solving with the ability to work effectively under pressure

Desirable Knowledge and Skills:

• Strong oral and written communication skills with the ability to present ideas and defend decisions
• Strong knowledge of resource management and business analytics tools

You must be eligible to work in this location advertised.

Our culture and ways of working

Our values define our culture and represent what we believe in. Viasat employees aspire to behaviours that support our values, which create a stronger working environment and lie at the heart of our continued success as an organisation.

• Customer – we provide a unique value to our customers
• Accountability – we take ownership, we deliver results, and we keep our promises
• Respect – we collaborate, we embrace and celebrate diversity and we value difference
• Excellence – we create bold solutions for our customers and put quality at the heart of everything we do

We also value and encourage a healthy work-life balance, so we offer flexible working wherever possible. Depending on the operational requirements of your job and your team, we can offer compressed hours (nine-day fortnight), hybrid office-remote working, and flexibility during your working day to take care of personal commitments.

Diversity

We want the best people for the job, and we warmly welcome applications from you if you’re suitably qualified and eligible, regardless of your sex, gender, age, race, ethnicity, disability, sexuality, gender identity, neurodiverse qualities, religion or belief, marital status, pregnancy, or maternity status.

We are signed up to the Halo Hair Code, which aims to protect employees who come to work with natural hair and protective hairstyles associated with their racial, ethnic, and cultural identities.

To give you the best experience possible during your application process and interview, we can make adjustments. For example, if you’re visually impaired we’ll happily meet you locally and help you find your way to our office, or if you have neurodiverse qualities, we can provide you with additional support to help you prepare for your interview. Please let our Resourcing Team know if there are any ways in which we can support you.