Delivery Support Officer London, England
Job description
Details
Reference number
Salary
Job grade
Contract type
Business area
Type of role
Knowledge and Information Management
Project Delivery
Working pattern
Number of jobs available
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
About the job
Job summary
Our Mission
At BEIS, we are leading the UK’s recovery from coronavirus and are building a stronger, greener country. Our varied work makes a real difference to people across the UK and internationally. This is a fantastic opportunity to become part of the BEIS team and our exciting mission.
We lead on the UK’s commitments to tackle climate change and drive green economic growth. We support businesses to create jobs and increase opportunity in regions across the UK. We also encourage investment and innovation to make the UK a science superpower producing research that will improve lives.
Our Inclusive Environment
We are building an inclusive culture to make BEIS a brilliant place to work where our people feel valued, have a voice and can be their authentic selves. We value difference and diversity, not only because we believe it is the right thing to do, but because it will help us be more innovative and make better decisions.
We offer first-class flexible working benefits, excellent employee well-being support and a great pension. We are fortunate to have a range of excellent staff networks and are proud to be a Disability Confident Leader employer. We will support talented people from all backgrounds to build a career and thrive.
We actively welcome applications from anyone who shares our commitment to inclusion. We will fully support candidates with a disability or long-term condition who require adjustments in our recruitment process.
Job description
The role and our team
A career in project delivery, means you'll be making a real difference to the nation! BEIS has some of the most fascinating and complex projects in government today. Projects ranging from economy-wide transformations to cutting edge scientific research and innovation. As well as projects generating cheaper, cleaner, homegrown energy.
We are the Centre of Excellence (CoE) Team. We are part of the 'Implementation and Delivery Directorate' (IDD). Who report into the Permanent Secretary. Putting our directorate at the very centre of project delivery in BEIS. Performing a vital role in securing the success of the Government’s ambitious agenda. IDD leads on four key aspects of the project delivery profession in BEIS.
- Monitoring- the status of the BEIS project portfolio.
- Managing-taking action to increase the likelihood of project delivery success.
- Mentoring- developing individual and organisational delivery capability.
- Moving Up- transforming and improving how we deliver.
CoE focus on developing project delivery capability. This involves us provisioning learning and development, nurturing professional communities of practise. Providing all staff, with help and guidance on how to undertake project delivery. As well as adjusting and improving our departments approaches to delivery. As well as, ensuring that the department is learning lessons as we go.
This is an exciting time to join our team. BEIS's portfolio is growing, and the number of project delivery professionals is increasing. The opportunity to make a positive impact has never been so high. As part of our team, you'll be seizing that opportunity. You'll be building new relationships across our department, partner organisations and government. Working with others, focused on achieving outstanding delivery in government. You'll play an active part in fulling our responsibility to:
- Develop and improve BEIS’s exemplary project delivery profession. Growing their skills and experience to deliver ever more complex and challenging projects.
- Build a strong, connected, and inclusive project delivery community. Making knowledge, experience and support available to peers.
- Provide the tools, help and guidance staff need to manage project delivery. So best practise becomes common practise.
So, if you are:
- passionate about building capability!
- looking for a great place to grow your career in government project delivery!
- sociable, collaborative and thrive in a busy and friendly workplace!
Then this role may be for you!
We have three posts available.
Successful applicants will be assigned in the team to support either; Delivery Improvement, Learning from Experience or Capability Management.
Person specification
Key responsibilities
- Delivery Improvement: Supporting our continuous improvement activities across the department. Focused on the implementation of organisational assessments to gauge project delivery maturity.
- Learning from Experience: Supporting knowledge sharing practises throughout our department’s delivery work. Focused on the implementation of our 'Learning from Experience Strategy'.
- Capability Management: Supporting our project delivery capability services, including learning & development to project delivery professionals and non-project delivery professionals. Focused on managing our end-to-end service processes.
Each post will at times cover the other. To support your career development, rotation through these posts will be possible. In all these roles, the opportunity to stretch and grow your skills will be present.
As a ‘Project Support Officer’ in one of these roles, you can expect to be:
- Creating and managing plans and schedules to deliver against agreed timelines and deadlines.
- Identifying risks and tracking actions to address them.
- Supporting usage of our digital project management tools and processes.
- Organising and managing secure storage of and access to key documentation.
- Managing and engaging with a wide range of stakeholders at all levels.
- Facilitating meetings and workshops in support of projects, assessments and learning events.
- Analysing data and feedback, to help identify issues and opportunities for business improvement.
- Building project delivery capability in others, coaching and guiding colleagues.
- Managing performance data in our suite of digital project management tools.
- Supporting the governance of various boards and forums on behalf of your team.
- Supporting the preparation of briefings to senior colleagues and stakeholders.
- Responding to questions and service requests within given timescales.
- Managing detailed tasks and processes and fulfilling service requests.
- Learning, assessing, and improving processes we provide to you.
As a CoE team member, exemplifying 'continuous professional development' is important. We will provide you with career development support. Such as the Government Online Skills Tool. Helping you plan your personal development in partnership with your line manager. We will provide you with learning routes tailored to your development needs. These may include but are not limited to:
- Recognised and accredited Project Delivery training.
- Leadership and management development programmes.
- Mentoring and coaching programmes.
- Networking and peer-to peer learning.
Skills and experience
We'd love to hear from you if you:
- Have experience of applying project delivery techniques to help teams achieve successful outcomes.
- You're a quick and capable learner.
- You act as an advocate when using a range of digital project management tools.
- You build great working relationships across teams and organisations.
- You can use a wide range of data and evidence to keep those who need to know, informed of emerging issues and trends.
- You can coordinate a complex workload and able to prioritise competing demands.
- You have strong presentation skills and are an excellent communicator.
Technical skills
To be assessed:
- Knowledge management - is the ability to identify, share and promote best practices and lessons learned to create a culture of learning and good practice that supports continuous improvement to optimise project delivery.
See page 33 of Project Delivery Capability Framework (PDCF) for a description of the technical skill you will be assessed on during the selection process.
To download a copy of the PDCF, visit: https://www.gov.uk/government/publications/project-delivery-capability-framework-for-civil-servants
It is helpful if you have a recognised accreditation in professional project management, such as PRINCE2 Practitioner or APM Practitioner Qualification. If you don't, that is not a problem. You should still consider the role if you have the necessary experience. After you have completed your probationary period. We will support you in obtaining accreditation.
Behaviours
We'll assess you against these behaviours during the selection process:
- Delivering at Pace
- Working Together
- Changing and Improving
- Making Effective Decisions
- Communicating and Influencing
We only ask for evidence of these behaviours on your application form:
- Delivering at Pace
Technical skills
We'll assess you against these technical skills during the selection process:
- Knowledge management
Benefits
BEIS offers a competitive mix of benefits including:
A culture of flexible working, such as job sharing, homeworking and compressed hours.
Automatic enrolment into the Civil Service Pension Scheme, with an average employer contribution of 27%.
A minimum of 25 days of paid annual leave, increasing by 1 day per year up to a maximum of 30.
An extensive range of learning & professional development opportunities, which all staff are actively encouraged to pursue.
Access to a range of retail, travel and lifestyle employee discounts.
A hybrid office/home based working model where staff will spend a norm of 40-60% of their time in the office (minimum of 40%) over a month with flex dependent on balancing business and individual need (from September 2021, depending on how the public health guidance evolves).
Things you need to know
Selection process details
As part of the application process you will be asked to complete a CV, personal statement and a behavioural statement and technical skills example.
Further details around what this will entail are listed on the application form.
Please use your personal statement (in no more than 500 words) to tell us which of the three roles you are most suitable for and why, explaining how your skills and experience are suitable for that role.
Please note - the CV incorporated into the application form is for information purposes only and will not be scored.
Applications will be sifted on a behavioural statement, personal statement, and any technical skills required.
In the event of a large number of applicants, applications will be sifted on the behaviour statement (Delivering at Pace). Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.
The interview will consist of behaviour questions.
Expected Timeline subject to change
Sift dates: w/c 20th February 2023
Interview dates: w/c 6th March 2023
Interview Location: MS Teams.
Candidates are asked to note the above timetable, exercising flexibility through the recruitment and selection process.
Further Information
The successful candidate may be eligible for a £1,500 pay enhancement subject to having a valid qualification from the list of 'typical qualifications' as defined in the Project Delivery Capability Framework for PROJECT SUPPORT OFFICER Level 2 HEO: See here
Reasonable Adjustment
If a disabled person is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.
- Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
We are proud to be a disability confident leader, more information about the Disability Confident Scheme (DCS) and some examples of adjustments that BEIS offers to disabled candidates and candidates with long-term health conditions during our recruitment process can be found in our candidate guidance document. A plain text version of the guidance is also available.
If successful and transferring from another Government Department a criminal record check may be carried out.
New entrants are expected to join on the minimum of the pay band.
After interview, a single merit list will be created and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order.
A location based reserve list of successful candidates will be kept for 12 months. Should another role become available within that period you may be offered this position.
Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.
Any move to Department for Business, Energy and Industrial Strategy from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility https://www.childcarechoices.gov.uk
BEIS does not normally offer full home working (i.e. working at home); but we do offer a variety of flexible working options (including occasionally working from home).
BEIS cannot offer Visa sponsorship to candidates through this campaign. BEIS holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service / Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.
For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email [email protected]
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
BEIS wants to be accessible for all, and this includes offering assistance to attend interviews. The offer is targeted toward those from a lower socio-economic background, or who struggle to cover the cost of attending an interview. Please see the attached guidance document at the bottom of this Civil Service Jobs advert. Embedded in the document on page 5, are 2 documents that must be completed and returned to the email addresses listed on the forms to claim an expenses payment. If you have any issues accessing these documents please contact us at [email protected]
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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