Delivery Station Customer Service Associate

Delivery Station Customer Service Associate Bolton, England

Amazon UK Services Ltd.
Full Time Bolton, England 11.4 GBP HOURLY Today
Job description

What are your hours?
This role requires working variable hours to match when customers need us most. You will work Sunday-Wednesday 10:00-20:45

What qualifications do we need from you?
  • Have the right to work in the United Kingdom without restrictions
  • Experience in customer service, retail or hospitality industry
  • Flexible with regards to shift work (this role has non-negotiable time schedule of 10am-8:45pm).
  • Exceptional communication skills in English, including the ability to clearly and concisely communicate in writing and speech listening and interpreting customer needs.
  • Excellent time-management, organisational, and prioritisation skills.
  • Experience working under pressure in a high-volume environment whilst maintaining standards for productivity, quality and service.
  • Ability to take ownership and be proactive.
  • Intermediate computer literacy.



What strengths will you bring?

  • Hard-working, articulate, and detail-orientated
  • Friendly and customer-focused in every situation
  • Ability to learn quickly and embrace change
  • Comfortable multi-tasking in a high-energy environment.
What benefits will you receive?
  • Pension Plan
  • Competitive holiday allowance
  • Health insurance
  • Life insurance
  • Amazon.co.uk discount
  • Employee assistance program
  • Organisational progression options
  • Additional add-on benefits of your choice

If this role sounds like it’s for you, then click on the link below to start the application process!
You’ll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience.

If successful, we will contact you about the next steps!

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central[CS4] to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Job title – Delivery Station Customer Service Associate
Location - DXM5 - Junction 4 M61, Logistics North, Bolton, UK, BL5 1BT
Pay Rate - £11.40
Shift: Sunday-Wednesday 10:00 - 20:45
Contract: Perm, Fulltime.

Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Delivery Station Liaison?
You will provide the best in class customer service from within our delivery station in Bolton by organising successful re-delivery attempts for customers’ parcels. As a Delivery Station Liaison, you will call customers to confirm crucial delivery details and prevent further delivery delays. Upon finishing your call with the customer, you will work with warehouse teams on the ground as well as Delivery Service Partners to ensure that packages are re-delivered successfully on the same day. Additionally, you will work to pre-emptively solve delivery defects to reduce customer e

Delivery Station Customer Service Associate
Amazon UK Services Ltd.

https://www.aboutamazon.com/
Seattle, United States
Andrew Jassy
$10+ billion (USD)
10000+ Employees
Company - Public
Internet & Web Services
1994
Related Jobs

All Related Listed jobs

city letter carrier
US Postal Service Federal Way, WA 37898 - USD HOURLY Today

United States Postal Service
External Publication for Job Posting 11421620

If this job requires...

Pharmacy Assistant- HMP Lindholme
Practice Plus Group Doncaster, England 21391 GBP ANNUAL Today

It doesnt stop there we also offer a company pension scheme which we as Practice Plus Group also pay into, 25 days annual leave increasing with service up to

Research Scientist
Cpl Life Sciences Oxford 45000 GBP ANNUAL Today

Cpl Life Sciences are partnering with a Research and Development pharmaceutical company who are recruiting for a Research Scientist within Virologist to support

Muse I - (Sales Associate) - KS UK Edinburgh (37.5 Hours)
Kate Spade Edinburgh, Scotland Today

The ability to communicate effectively with customers and staff and manoeuvre the sales floor. Model sales behaviours taught in company sales training programs;

Driver/Warehouse
Autoglass Bristol, England 25531 GBP ANNUAL Today

You will help both internal and external (Wholesale) customers at the counter, processing their sales and returns and handling cash when required.