delivery manager Remote
Yunex Traffic
Full Time
Remote
10.56 - 12.04 GBP Today
Job description
Location:Home, GB
Type of Employment: Full-time
Career Level: Professional
Job Family: Customer Services
Date posted: 28 Jun 2023
EVCI Service Delivery Manager
The EV market is booming! Yunex Traffic are market leaders having delivered supply, installation, and maintenance services for EV charging infrastructure since 2010. We are looking for a National EVI Service Delivery Manager to manage the significant growth we are experiencing. If such a challenge excites you, then read on!
Our EVCI team are passionate about making our towns and cities more liveable, improving safety for all road users and creating a sustainable road network - now and for future generations. The EVCI Service Delivery Manager will play in a key role in achieving this.
The Role
Reporting to the EVCI Operations Manager, you will take the lead in delivering our large existing portfolio of EVI service contracts across the UK.
Our customers are at the heart of everything we do so client relationship management and an ability to communicate at all levels is essential to this role. You will also take ownership of driving our service excellence through achieving, exceeding, and reporting on our contractual Service Level Agreements with both external customers and internal stakeholders.
Building relationships with internal departments will be critical to achieving the anticipated growth. In particular, you will work closely with: Our Services organistaion to ensure processes and procedures are effective, HSQE team to ensure we have Health, Safety, Quality and Environment team to bring to life our Zero Harm culture; Sales and Tendering to support the winning of new contracts and onboarding of new customers; Procurement to ensure a fit for purpose supply chain; Finance to deliver and report financial performance across the portfolio, to name but a few.
Ideally, you will have EVCI experience and / or significant service experience in a related industry such as highways or electrical.
The location is flexible.
What are my responsibilities?
- Monitor and evaluate contract performance using contract SLA data and internal KPIs.
- Work with the Service organisation to set and deliver performance targets, implementing corrective actions where appropriate and driving continuous improvement.
- Monitor contract financial performance, implementing effective cost controls and actively driving increased productivity and overall effectiveness.
- Be data driven, with the ability to manipulate large datasets and data visualization tools to find key insights which will drive service performance
- Leverage excellent relationship management and influencing skills to drive the desired behaviors from internal and external stakeholders.
- Lead effectively within a matrix organizational structure for service delivery.
- Manage the customer relationship through regular contact to establish feedback against current performance levels, provide insights into how charger availability can be improved, and to gather an understanding of any potential future opportunities.
- Implement methods to evaluate performance and identify opportunities to improve the customer experience (e.g. Net Promoter Score).
- Develop new service offerings with existing customers to support business growth aspirations.
- Lead new Service Contract Mobilizations, ensuring contractual service expectations are delivered from system Go live.
- Influence R&D development activities to meet customers’ needs and focused service improvements.
- Ensure our stock management procedures are effective.
- Maintain a quality culture operating within a safe working environment and compliant with current legislation and external quality standards, including ISO18001 & ISO 27001 accreditations
What do I need to qualify for this job?
- Have a working knowledge of MS Office packages including strong knowledge of Word and Excel
- Experience working with data visualization tools to drive performance insights
- A strong ability to problem solve and resolve issues when they arise
- A personable approach to partner with colleagues
- An analytical approach to work
- Excellent verbal & written communication skills
- An ability to lead and motivate a team
What do we offer?
- Base salary and annual bonus
- 26 days holiday, increasing up to 29 days with length of service
- 37.5 hour working week
- Excellent pension, matching contributions up to 10% of pensionable salary
- Flexible working policy
- Flexible benefits to suit your personal needs (plenty of choice)
- Investment in personal development and support to membership of professional bodies
About us
We’re Yunex Traffic. We have offices across the UK and worldwide, full of hardworking individuals helping us to challenge the today and work towards a brighter tomorrow. We’re excited to hear that you would like to join us here at Yunex Traffic. Our people love it here and we want you to be a part of helping us make real, what matters.
Our Commitment: Yunex Traffic is committed to promoting equality, diversity, and inclusivity. We recognise that building a diverse workforce is essential to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss any requirements you may have, including workplace adjustments.
How do I apply?
We are looking forward to receiving your online application. Please ensure you complete all areas, of the application form, to the best of your ability as we will use this data to review your suitability for the role.
Yunex Traffic
www.yunextraffic.com
Munich, Germany
Unknown / Non-Applicable
1001 to 5000 Employees
Company - Private
General Repair & Maintenance
