delivery manager

delivery manager London, England

U.S. Bank
Full Time London, England 100000 - 59400 GBP ANNUAL Today
Job description

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.

Job Description

The Enterprise Marketing Delivery Manager will manage all requests that require marketing support (delivered in-segment or marketing shared services) for Elavon’s Enterprise verticals segment in Europe. Working closely with the Go to Market manager for each vertical and for partners (x4 FTE in total) and with Marketing shared services, they will agree the content, collateral, communications and external engagement deliverables needed to ensure the successful delivery of the annual GTM plan. The GTM plan will be primarily focused on existing product portfolio commercial delivery but will also ensure the right proposition is delivered to the right target market, through the right distribution channels, using all available communication and engagement tools and techniques. All of which must be underpinned by actionable market insight and voice of customer (both internal and external).

This position requires strong marketing and creative acumen, highly developed interpersonal skills and tenacity in order to be effective. This is an individual contributor role; however, the role holder will be expected to work within a fast, close GTM team where their interchangeable skills are leveraged, they are creative in their thinking, and has the gravitas to be able to hold the relationships that need to exist at multiple levels across their vertical and wider segment. They will also need to engage regularly with a broad set of senior stakeholders throughout the Elavon business and champion initiatives at both a European and segment level. The expectation for the role is that it becomes a key aid to the European enterprise vertical GTM team, that can positively impact revenue and expense.

The position can either be home based or office based across Elavon’s European sites, with an expectation of travel as required.

Key Accountabilities:

  • Consolidate needs, requests, asks, strategic priorities and opportunities captured from GTM managers and cross-functional stakeholders, into a comprehensive marketing delivery plan for each vertical and partner ecosystem

  • Plan is to be agreed and aligned in advance (annually and reviewed quarterly) with each GTM manager and with marketing shared services (where execution of events, web design/optimization, SEO/SEM, ELAVON/USB brand content and comms, social media and internal comms will sit)

  • Fully accountable for the realisation of the marketing delivery plan and liaising with all key stakeholders, internal and external (including agencies) to ensure it is delivered efficiently and effectively

Plan and deliverables to include:

  • The internal and external launch of new propositions (e.g. new partners and sub-verticals) and enhancements to existing propositions (new features etc) – new content and collateral required
  • Product releases / updates and all collateral and content needed to bring propositions and key messages into the external market
  • Events plan for vertical including networking, sponsorship, retail and Elavon owned events plan (working closely with Marketing shared services who will deliver event execution)
  • Thought leadership content and key market insights to be translated into compelling internal and external messages to market, demonstrating our expertise in each vertical and to partners
  • All aspects of the customer/partner engagement plan including development of external marketing assets and internal sales enablement assets, planning of local events (executed via Marketing shared services)
  • Event execution, web design/optimization, SEO/SEM, ELAVON/USB brand content and comms, social media and internal comms – all requests for any of this support are to be discussed and agreed with marketing shared services at annual planning and quarterly plan review cycles to ensure they can allocate resources to plan and execute effectively

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Skills / Experience required:

  • Experience in marketing and communication planning and content delivery processes
  • Knowledge, understanding & interpretation of strategic business plans
  • Knowledge and experience of proposition commercialisation and effective delivery to market
  • Experience of managing senior stakeholders within a matrix organisation
  • Experience of working with external content and design agencies, including budget management
  • Highly collaborative individual
  • Proven track record of influencing strategic business decisions
  • Excellent written and verbal communication skills
  • Ability to work within fast moving and dynamic sales environment
  • Excellent time management skills essential

Behaviours / Competencies required:

  • Results Orientation
  • Influence and Persuasion
  • Initiative & Pro-activity
  • Relationship Building
  • Organisational Awareness
  • Planning & Organising
  • Creativity and Passion




If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.


We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

This is an Elavon posting. Elavon is a part of the U.S. Bank family.

delivery manager
U.S. Bank
Minneapolis, United States
Andrew Cecere
$10+ billion (USD)
10000+ Employees
Company - Public
Banking & Lending
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