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Job description

Evolve Facility Services was established in 2010 and is one of the largest in-house service providers in the UK, with offices in Widnes, Liverpool, Manchester, Carlisle and County Durham.

We’re proud to be part of The Riverside Group family and look after around 80% of Riverside’s stock – that’s over 40,000 properties based across the Northwest, Northeast and North of England.

Our Mission is to keep our customers’ homes safe, secure and well maintained – it’s what we do.

We’re now looking for a Delivery Manager to join our Team to manage the delivery of required works for group residential properties, including responsive repair works, void and new let property surveys and repairs, large-scale planned works and associated quality assurance activity, leading a number of teams (including matrix management) to carry out works to standard, timescale and budget.

· Lead, motivate and engage with your teams to ensure the delivery of a high quality service, ensuring the development and implementation of objectives to deliver the required programme of works for Group residential properties, including the Retirement Living Investment Programme.

· Develop, implement and continually review the delivery plan for required works, ensuring alignment to associated programme plans and the Evolve Business Plan.

· Oversee the delivery of works, ensuring quality and compliance standards are met and customer expectations are managed, including appropriate levels of quality assurance inspections carried out effectively.

· Ensure contractual commitments, for third-party providers, in terms of service delivery are embedded, monitored, delivered and reported on, ensuring management information is captured, and regular performance reviews take place, dealing with escalated issues as appropriate.

· Contribute to the review of existing contracted services, driving innovation and seeking out efficiencies and cost reduction opportunities as appropriate.

· Manage relationships with business stream managers and other key stakeholders to ensure Evolve’s ongoing effective service delivery for the Group, acting as focal point in relation to the performance of the service including dealing with and resolving escalated issues and complaints.

· Undertake financial responsibilities including developing and reviewing budgets and ensuring the invoicing process is carried out effectively and line with the Group’s financial controls and commercial arrangements, escalating planned over/under spending as appropriate.

· Provide a consultative service to management colleagues, on high-risk and complex building repair matters.

· Produce clear, informative and meaningful reports as required including performance reports, to inform decision making and identify performance improvements, ensuring the accuracy and integrity of data at all times.

· Manage internal and external stakeholders effectively, including management colleagues and customers, providing advice and support and building constructive working relationships as appropriate.

· Manage the performance and development of your team, providing expertise, coaching and other developmental support as required, ensuring a quality service is provided and underperformance is dealt with appropriately.

· Contribute to the recruitment and selection process for all new appointments within your business area to ensure new team members have the required skills and competence to undertake their role effectively and display the appropriate behaviours required.

• Conduct regular reviews of your service area, collaborating with and seeking feedback from internal and external stakeholders to identify efficiencies and continually improve the service provision.
• Work collaboratively with the Evolve management team to ensure effective delivery of the wider service.

· Lead for Equality and Diversity within your teams, including Mental Health awareness, ensuring effective communications of, and compliance with, Evolve’s policies and standards.

• Ensure that health and safety requirements are met in accordance with Evolve’s policy, procedures and statutory requirements.
• Ensure that all data protection requirements are met in accordance with Evolve’s policy, procedures and statutory requirements.

Knowledge, Skills and Experience

Essential

· Experience in the building industry, ideally working within a customer focussed housing repair and maintenance or planned works team.

· In-depth understanding of the National Housing Federation (NHF) Schedule of Rates for Building Works.

· Knowledge of the Housing Health and Safety Rating System (HHSRS).

· Knowledge of asbestos, legionella, building regulations, fire regulations, health and safety regulations and carrying out risk assessments within a housing environment.

· In-depth knowledge of building regulations and disrepair legislation.

· Proven track record of identifying items of disrepair and an understanding of building maintenance terminology and repair activities.

· Experience of successfully leading, managing and motivating teams, including managing team performance.

· Ability to show initiative and propose solutions to issues identified.

· Effective stakeholder management, both internally and external to the organisation, including the ability to successfully persuade and influence others.

· Evidence of using sound judgement when making effective decisions.

· Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information.

· Commercially aware with a focus on continuous improvement and the ability to drive change.

· Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business.

· Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.

· Ability to work under pressure.

· Proficient in the use of Microsoft Office.

Desirable

• Relevant building, maintenance, compliance or facilities management qualification e.g. HNC in Building, or equivalent.
• Relevant health and safety qualification e.g. IOSH, or equivalent.
• Relevant professional qualification.

Enjoy the rewards

We’re asking a lot from our new Plasterer/Multi Trade, but this is a job that offers you the chance to really make a difference to our customers and the neighbourhoods you serve.

As part of the Riverside family, we’re focused on being an employer of choice, where people thrive, and your voice is truly heard. You’ll enjoy competitive pay, and a wide range of benefits, including:

• 25 days’ annual leave plus 8 UK bank holidays
• Car allowance
• A defined contribution pension scheme
• Maternity, Paternity and Adoption leave with enhanced pay (subject to eligibility)
• Access to wellbeing benefits, such as our Employee Assistance Programme, Staff Groups and The Workplace Trust
• Fantastic colleague discounts at a host of retailers

If you’re the kind of person that wants to do a really great job and make a difference to our customers and colleagues, we think you’ll love it here.

We recognise that our colleagues are our greatest asset and want every single person to feel comfortable bringing their whole selves to work. We encourage diversity and are committed to creating an inclusive environment for all our colleagues. We welcome applications from all backgrounds and abilities.

Job Types: Full-time, Permanent

Salary: £42,000.00 per year

Evolve welcome applicants from all backgrounds and abilities.

Job Types: Full-time, Permanent

Salary: £42,000.00 per year

Benefits:

• Company car
• Company pension
• Life insurance
• On-site parking
• Sick pay

Schedule:

• 8 hour shift

Work Location: In person

Application deadline: 08/07/2023