delivery manager Manchester, England
Job description
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Information Technology
Project Delivery
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About the job
Benefits
Things you need to know
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Location
About the job
Job summary
The first duty of the government is to keep citizens safe and the country secure. The Home Office has been at the front line of this effort since 1782. As such, we play a fundamental role in maintaining the security and economic prosperity of the UK.
The Home Office leads on immigration and passports, refugee protection, counter-terrorism, policing, fire services, and crime and drugs policy. This is an exciting time to be at the Home Office. You’ll have a chance to shape the future and support our mission to deliver exceptional public services that work for everyone.
Our work is guided by these principles:
- We put user needs first
- We value delivery and outcomes over process
- We work in the open
Our flexible working policy ensures a healthy work-life balance. We also nurture talent and offer a broad range of learning and development opportunities that will help you flourish in your role.
We work hard to maintain a positive working culture and are committed to helping you fulfil your potential. We value diversity and provide an open, inclusive and supportive environment to help you do your best work.
Due to the busy nature of this role, the successful candidate will be required to work full time hours and candidates should take this into consideration when submitting their application.
The Digital Data and Technology (DDaT) profession enable the Home Office to keep the UK safe and secure. They do this by designing, building and running the services that help people apply for visas or passports, support policing and counter-terrorism operations, and protect the UK’s borders.
Team members have specialised knowledge and a calling to build on it. We want the best people to come to the Home Office and work in the diverse roles and communities they’re passionate about. This is how we produce exceptional outcomes.
The Home Office has created a government-leading bespoke career framework that enables career planning, while ensuring our people can be the best they can be. The framework includes Heads of Role, who are industry specialists. They build communities, set standards for what ‘good’ looks like, and ensure we have the right people in the right jobs at the right time.
We also have a profession management unit, which aims to provide the best professional experience to all our technical staff with a real passion for and focus on continuous professional development. We invest heavily in our people as part of growing our collective capability.
Job description
About the role
As a Technology Delivery Manager, you will be responsible for delivering projects and/or products within agreed timescales, to cost and quality standards. Depending on the project/product, you may be responsible for two to three smaller delivery teams, or alternatively a single delivery team to deliver a more complex/technical project/product.
You will manage relationships with customer contacts and senior stakeholders, understanding the N&I strategic direction in order to deliver value against the strategy and against customer requirements. You will be expected to work with flexibility, selecting and applying appropriate delivery techniques as required, based on your delivery experience. You will be responsible for getting the best out of the team, providing support and protecting them from external influences that may affect successful delivery.
As a Technology Delivery Manager you will be expected to work with flexibility, selecting and applying appropriate delivery techniques as required, based on your delivery experience. You will be responsible for getting the best out of the team, providing support and protecting them from external influences that may affect successful delivery.
You will work with partners and colleagues in Home Office Commercial when contracts need organising and negotiating. You will be required to facilitate governance meetings and mechanisms and/or select the right people to join these discussions. As part of the DDaT community, you will contribute to communities of practice to absorb and share knowledge and help to set good practice and standards.
Your main day to day responsibilities will be
- Translating elements of the strategic roadmap and customer requirements into achievable delivery plans, considering the people and skills required and predicting milestones based on forecasts where possible
- Delivering in line with your team’s capacity and availability, developing an understanding of the relevant frameworks to leverage supplier needs when necessary, and budgeting effectively for resourcing requirements
- Actively managing risks, issues, and dependencies for your delivery team, acting on delivery data and adapting ways of working to mitigate risks
- Forming partnerships and developing communication approaches so you can effectively engage with and influence relevant stakeholders, translating technical concepts to non-technical stakeholders
- Monitoring trends in team performance and effectiveness, and engaging and motivating the team as required
- Using feedback loops, data analysis, and small experiments to iteratively improve the product, service, and ways of working within the delivery team
You will also be expected to carry out the following day to day activities:
making conscious trade-offs that balance speed, scope and quality across all dimensions of delivery
- Taking the lead on the day to day ways of working in order to bring out the best in the team, facilitating appropriate team ceremonies where necessary
- Providing support and guidance to Associate Technology Delivery Managers and wider team members, in line with individuals’ needs, with the aim of making the team as successful as possible.
Person specification
Essential Skills
You’ll have a demonstrable passion for delivery with the following skills or strong
experience in:
- Creating and maintaining a plan that highlights forecasts/estimates and confidence levels
- Using experience of technology delivery and technical practices to help translate technical concepts to non-technical stakeholders
- Using people management skills to set individuals up for success and help create an effective team environment
- Using metrics and previous experience to identify, understand and improve delivery performance challenges
- Adapting approaches to different phases of the delivery lifecycle
- Managing budgets and commercial supplier relationships when necessary
The skills listed above are reflective of the Home Office DDaT Profession Skills and Competency Model (based on the industry standard SFIA framework). Please see below for the relevant skills required for your role.
Desirable Skills
Ideally you will also have the following skills or some experience in:
- Stakeholder engagement within a complicated, high pressure environment
- Understanding what good governance looks like and how to implement improvements
- Balancing multiple priorities and dealing with ambiguity
- Acting as the Delivery Manager for a delivery team through a complete delivery lifecycle (prepare, deliver, improve)
Desirable Qualifications
- A qualification in a recognised delivery methodology (e.g. Scrum, Lean Kanban,SAFe, Prince 2)
- Relevant technical delivery management or technical project management experience
- Certifications in related disciplines (e.g. BA, Product Owner, Product Manager, Relationship Manager)
- Additional certifications in delivery methods
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Seeing the Big Picture
- Communicating and Influencing
Technical skills
We'll assess you against these technical skills during the selection process:
- Financial and Commercial Management – level 3
- Continuous Improvement – level 3
- Business Risk Management (BURM) – level 3
- Project Management (PRMG) – level 3
- Quality Management (QUMG) – level 3
- Relationship Management (RLMT) – level 4
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Please find more information here - Benefits - Home Office Careers
Things you need to know
Selection process details
As part of the application process, you will be asked to complete a CV and a Suitability Statement (Max 750 Word Limit). Further details around what this will entail are listed on the application form.
The Statement of Suitability should explain your motivation for applying to this role and offer evidence how you meet the essential criteria listed on the Job Specification.
The sift will be based on the CV and Suitability Statement.
If you are successful at this stage, you will be invited to interview which will be a blended approach consisting of SFIA skills and Behaviours.
At interview candidates will be required to deliver a brief presentation. You will have the opportunity to prepare prior to interview. Further details will be provided closer to the scheduled interviews.
Sift and interview dates
The sift will take place week commencing 7th August 2023
Interviews are expected to take place from week commencing 28th August 2023
Please note interview will be carried out virtually using Microsoft Teams.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
PLEASE NOTE: Due to time constraints we may not be able to offer alternative interview date(s). It is therefore expected that candidates who are successful at sift stage will make themselves available during the above time frame given.
Further information
Please read the essential skills for this position carefully. We will only consider those who meet the listed requirement.
If you have previously made an unsuccessful application for a role with the same essential skills and are not able to demonstrate how you have developed these skills since your last application please reconsider applying as your application is unlikely to be successful.
For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
A reserve list may be held for a period up to 12 months from which further appointment may be made.
We often have similar roles available at different grades. If a candidate is suitable for a similar role, or a lower grade than they have applied for, we may offer the candidate that role without the need to go through a further selection process providing the role has the same behaviours and essential skills.
Hybrid Working
This role can be based in any of the advertised locations/regions, with an occasional travel required. You will be located in a regional office and under Home Office hybrid working practices you will be required to attend a Home Office workplace on an average of 40% of your working hours. Successful candidates will be able to obtain further information from their line manager.
Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.
We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
For further information please see the attached notes for candidates which must be read before making an application.
Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.
Transfer Terms: Voluntary.
If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.
Please see the attached list of Home Office acceptable ID documents.
Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs
- Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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Contact point for applicants
Job contact :
Recruitment team
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