delivery driver Leeds, England
Job description
At Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Evri we always think about what it’s like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we’re here to help you with that.
We’re here for the first step, the next step, and the big step.
You’re not just a number to us. You’ve got to know you’ll love working here. It’s as important to us as you ‘being the right fit’. We want to help you feel what it’s like to work at Evri, to see the value you can bring to any of our roles, and how we can help you grow. We’re never one-size-fits-all. Our careers are as unique as you are.
Evri is leading the way in creating responsible delivery experiences for everyone, everywhere, and that’s how we approach our talent development. We’re a kind, ambitious and diverse team, always supporting and encouraging each other. Our people are extremely important to our business, without them we wouldn’t be where we are today, striving to do the best for our customers and clients. If you like what you hear, then we’d love you to apply!
The Courier Support Adviser responds directly by email to Couriers, Delivery Team, and Depots with a resolution within productivity and handling time targets. As the central point of contact for couriers and the Delivery network, the Courier Support Adviser has a commitment to delivering fantastic responses to ensure satisfaction with an ability to make timely and accurate decisions.
Please note: This is a part time role on a 6 month contract.
You will be accountable for:
- Provide support by email to Couriers to resolve general queries, using courier communications, process and guidelines set by the business.
- Resolving pay related queries using our internal systems and MI data to ensure accurate and timely pay to couriers
- Actioning general SE+ and holiday pay queries, using internal systems and MI Data
- Assist with courier queries on the forum by identifying issues, escalating, resolving and providing timely updates.
- Reviewing of ESP, using internal systems to ensure correct processing of failures in line with the set criteria
- Supporting any third-party supplier queries relating to couriers by confirming data held in the internal systems
- Inputting of VAT certification details to the core systems and calculating backdated VAT
- Creation of a new round or split. Ensuring all parameters are correctly loaded to the core system to ensure courier round makeup and services are aligned.
To be successful in this role you will require the following…
- Some administration experience
- Must be available to work some holidays and weekends
- Own your own training and development plan so that your knowledge is always up to date
- Able to adapt communication style depending on a variety of situations including complaints, feedback and enquiry management
- Excellent verbal communication with all levels of management
- Strong problem-solving abilities
- Ability to work independently and within a team
We encourage flexible working to fit your individual needs, as well as the team’s.
At Evri, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.
We are Evri. Where everyone is welcome
We’re excited for the future. Let’s deliver it together.
