Job description
Requisition ID: 18478
Summary
As a Advisor Delivery Specialist at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.
Your role in our mission
Essential Job Functions
- Oversees functional areas or department account leads on small to medium sized accounts to ensure that business solution objectives are met.
- Develops demand forecasts with account teams on small to medium sized projects to assist functional areas or departments in planning and delivering end-to-end services.
- Works with functional areas or departments to interpret and plan projects or workload forecasts.
- Oversees and approves expenditures for accounts in line with established policies and procedures. Monitors and addresses budgetary compliance issues in relation to expenditures.
- Manages complex relationships between delivery and consumer groups to ensure good client relations.
- Identifies and leads service improvements to increase customer satisfaction. Oversees and ensures delivery of projects meet client and company expectations and needs.
- Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts.
- Supports developing new business proposals and introduces new technology to enhance business solutions.
- Provides leadership and work guidance to less experienced personnel
What we're looking for
- Twelve or more years of support services, project, or program experience
- Experience working with technology industry
- Experience working with company products, operating systems & large scale implementations
- Strong project management skills
- Good skills in managing to contracts and budgets
What you should expect in this role
- Remote work
Competency1
DIVERSITY COMMITMENT
To harness the power of innovation, we invest in the development of diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to our company.
Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.