Delivery Assistant London
Job description
Why we need you
Our Delivery team is responsible for delivering a high-end, flawless client & learner experience. Practically, this means that as soon as our commercial teams close a new contract, the Delivery team steps in to ensure we go live as fast as possible, with the right trainers, and is the first point of contact for all queries from the learners, clients and trainers.
To guarantee the successful delivery of global training to our clients, you will be responsible for setting up our programs on internal systems, communicating with our trainers and learners, and completing other ad hoc administrative tasks.
If you are a quick learner with great problem-solving skills, and the ability to work effectively – with great accuracy – on multiple projects simultaneously – then this role may be for you!
Our Mission
Speak First is a global learning consultancy – designing bespoke, blended programmes, for some of the world’s largest companies – and delivering them around the world.
Speak First was recently acquired by Lepaya. We help organisations to continuously upskill their people. We focus on Power Skills: a unique set of future-proof competencies we defined based on market needs. We combine high impact training with digital tooling - empowering professionals to learn and grow when, where, and how it suits them best: on-demand when possible, face-to-face to maximise impact.
Since 2018 we have been growing fast. Our offices cover the Netherlands, the Nordics, Germany, Austria, Switzerland, and the United Kingdom. We have supported a broad range of organisations: from high-growth scaleups like Picnic, Take-away, and Ace & Tate, to global corporations like L'Oreal, Microsoft, and KPMG.
Diversity at Lepaya
We believe that diverse backgrounds and experiences make us stronger. Therefore, we have signed the Diversity Charter and set up an internal Diversity & Inclusion Group. In various focus groups we work on topics such as hiring a diverse team, ensuring equal opportunities for growth and advancement, and understanding and celebrating our differences.
What you’ll achieve in your first year
- Providing clients, learners and trainers with high quality customer service
- Accurately scheduling virtual workshops (in different time zones) on our platforms and distributing invites
- Actioning pre, in-between and post workshop communication tasks for training sessions
- Ensuring consistent way of working and keeping work instructions up to date and reflected in the manuals
- Providing accurate reporting on participant attendance
- Running administrative tasks related to course logistics & database management
- Handling planning changes and ensuring appropriate actions are taken in a timely manner
- Supporting the wider team where required and undertaking other tasks as requested
What we’re looking for
- 1+ years’ experience in an office or administration role, using CRM databases such as Salesforce
- Good knowledge of GSuite, Salesforce, Microsoft Teams, Zoom & Microsoft Outlook
- Able to work in a fast-paced environment
- Detailed oriented, action driven and able to navigate ambiguous situations
- You are a natural problem solver, able to quickly understand problems and identify solutions
- You work in a structured manner, able to flexibly manage your workload effectively and respond to others requests in a timely manner
- Excellent written and verbal communication, you enjoy being in contact with people
What you’ll love about working with us
- Disruptive approach to learning and development
- Fun international team
- Inspiring and fast-paced environment
- Lots of responsibility and opportunities for growth
- Our work-to-live scheme: unlimited holidays and a Lepaya Day off every second week
Excited? Get in touch with us now!
