Delivery and Operations Engineer, Google Distributed Cloud Hosted London, England
Job description
Minimum qualifications:
- Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
- Experience automating infrastructure provisioning, developer operations, or continuous integration, delivery, designing, building, deploying of cloud-based solution architectures.
- Experience with physical or virtual infrastructure, operating systems, or virtualization.
- United Kingdom Security Vetting Developed Vetting (DV) clearance.
Preferred qualifications:
- Experience with system administration tasks in Linux or Unix, with familiarity with standard IT security practices (e.g., encryption, certificates, key management).
- Experience with scalable networking technologies (e.g., Load Balancers, Firewalls) and web standards (e.g., REST APIs, web security mechanisms).
- Experience with deployment and orchestration technologies (e.g., Docker, Kubernetes, Mesos, OpenStack, Puppet, Chef, Salt, Ansible, Jenkins).
- Experience designing, building, and deploying scalable cloud-based solution architectures.
- Ability to execute in a customer-focused environment and advocate for partners and customers in a cross-functional organization.
About the job
The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.
The Google Public Sector, Delivery and Operations team supports Google Distributed Cloud Hosted Environments, and provides a solution for customers who need the flexibility, reliability, and scalability of the cloud, but also require a hosted solution. Our goal is to bring these modern solutions to our customers and enable their workflows to leverage all of the cutting-edge technology that Google Cloud can offer. We provide support for these critical customers to help troubleshoot, secure, maintain, and further develop the Google Cloud Platform in a collaborative and rapidly changing environment. We work closely with our customers, and various internal teams to provide the best possible solution and enable success.a
As a Delivery and Operations Engineer, you will be part of a team of engineers that provides support to Public Sector customers. You will provide training, documentation, and escalation support to a 24/7 team of support staff to ensure the ongoing operation of Google’s infrastructure.
Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Be a technical advisor to customers and solve complex Cloud Infrastructure and DevOps challenges.
- Create and deliver best practices recommendations, tutorials, blog articles, sample code, and technical presentations adapting to different levels of key business and technical stakeholders.
- Provide highly technical implementation support in customer environments, including guidance on implementation feasibility of cross-product integrations.
- Troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting.
- Drive the success of Google Cloud by understanding and advocating customers issues. This will include a need to sometimes work non-standard hours, shifts, or weekends.
