Deliveries Team Administrator London, England
Job description
To look after all the logistical aspects of a customer's order from the completion of the sales order through to its delivery. Answering all internal enquires that arise during this process, working with other departments within Loaf and our delivery partners to ensure we deliver the best service possible. This is a non-customer facing role.
Key Responsibilities
- Helping ensure that Loaf always provides the best delivery service possible.
- Making sure that service levels and all queries are met and resolved in a timely manner
- Ensuring that product knowledge is up to date to assist our delivery partner's drivers on the phone.
- Ensuring all customer orders are sent to our delivery partners, booked in for delivery and delivered in a timely manner.
- Liaise with Loaf's delivery partner and warehouses on all outbound deliveries.
- Liaise with the warehouse team on any stock issues and delivery failures and returns.
- Assisting with Loaf's customer order book alongside the purchasing team to keep the Customer Experience Team updated and informed in a timely manner of any product delays.
- Independent problem solving on any logistical conundrums.
- Assisting the Customer Experience Team with any customer complaints within the delivery process.
- Booking and overseeing external couriers, ensuring efficiency, professionalism and remaining within budget.
- Liaising with other departments within Loaf.
Skills and Attributes
- Excellent listening and communication skills both written and verbal.
- Excellent attention to detail.
- Good at problem solving
- A patient and calm approach.
- Resilience and pragmatic approach.
- The ability to take responsibility and be accountable for your actions.
- Good organisational skills.
- Initiate, execute and embrace new methods of work and projects within the delivery process.
- Be a team player - work well with other team members and be a fully participating team member.
- Support and help train new members of the team.
Desirable
- Nav Dynamics knowledge and experience useful, although training will be given
And, most importantly of all, you absolutely must be an all-round good egg, with a real can-do willingness to get on with the job and make great things happen. If you are interested in working within a progresive company, where you can contribute your ideas and be part of the process then apply now.
At Loaf, we're working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves.
We'd love you to join us on our journey.
Job Types: Full-time, Permanent
Salary: £23,100.00 per year
Benefits:
- Employee discount
- Store discount
Schedule:
- Day shift
Work Location: Hybrid remote in London W10 6JG
