Debt Adviser with casework Swansea, Wales
Job description
We are currently working in interesting and extraordinary times while looking at new ways of working and opportunities for future growth. As a Caseworker you will be able to work flexibly and remotely from home or at the main office in Swansea whilst working on complex and challenging cases.
Citizens Advice Swansea Neath Port Talbot debt team helps people across two counties to deal with complex debt issues and gain better understanding of budgeting, so that problems don’t recur.
You will be:
- Working as part of a team of Debt Advisers on the Welsh Government funded service Single Advice Fund via Citizens Advice Cymru.
- Experienced, enthusiastic and a fully qualified debt adviser providing and maintaining in-depth casework to individual clients referred by partner organisations, health care professionals or self-referred.
- Advising and supporting clients who seek advice about their debt problems. In particular, gathering information and assisting the client to ensure that the best possible outcome is achieved.
- Required to keep up to date with relevant developments in the information area to ensure that the client receives the most up to date support and advice.
Reports to: Core Services Manager
Responsible for: The delivery of high quality advice
Accountable for: The Local Citizens Advice (LCA) meeting funder and Citizens Advice Membership Scheme requirements.
Location: Neath, Port Talbot or Swansea. The postholder may be asked to work at any of the LCA locations on a temporary or permanent basis for training or service delivery purposes.
Salary: SCP 16 - 19; (£24,920 - £26,445) pro rata, per annum and depending on experience
Hours: 37 hrs (part time considered, minimum 22.5hrs)
Term: Permanent (continuation will be dependent on funding)
Trainees will be considered for this job but we would expect you to have had some experience providing information and advice to a proficient level. Trainee rate might start at £23, 954 but it would depend on experience.
Job Types: Full-time, Permanent
Salary: £23,954.00-£26,445.00 per year
Benefits:
- Casual dress
- Company pension
- Flexitime
- Sick pay
- Work from home
Schedule:
- Flexitime
- Monday to Friday
- No weekends
