DDaT - Chief Technology Office - Business Change Manager Sheffield, England
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About the job
Job summary
The first duty of the government is to keep citizens safe and the country secure. The Home Office has been at the front line of this effort since 1782. As such, we play a fundamental role in maintaining the security and economic prosperity of the UK.
The Home Office leads on immigration and passports, refugee protection, counterterrorism, policing, fire services, and crime and drugs policy.
Digital Data and Technology (DDaT) enables the Home Office to keep the UK safe and secure. We design and build the services that help people apply for visas or passports; support policing and counter-terrorism operations; and protect the UK’s borders.
This is an exciting time to be at the Home Office. You’ll have a chance to shape the future and support our mission to deliver exceptional public services that work for everyone.
Our work is guided by these principles:
- We put user needs first
- We value delivery and outcomes over process
- We work in the open
Our flexible working policy ensures a healthy work-life balance. We also nurture talent and offer a broad range of learning and development opportunities that will help you flourish in your role.
We work hard to maintain a positive working culture and are committed to helping you fulfil your potential. We value diversity and provide an open, inclusive, and supportive environment to help you do your best work.
You can keep up to date with our work on the Home Office DDaT blog.
The One Home Office (OHO) programme ambition is to strengthen the department and improve public outcomes against four “locks” that describe the current culture:
- Locked into inefficiency, where some roles aren’t clear and there is limited organisational memory and learning
- Locked into crisis mode where we don’t spend enough time planning and we get distracted by urgent events
- Locked into a focus on individual priorities, delegating shared activities and prioritising siloed work over cross-cutting functions
- Locked into a traditional and introspective view of the department resulting in an insufficient focus on the customer
One of the eight Initiatives under OHO is the Technology and Innovation (T&I) initiative and its primary purpose is to leverage digital, technology, innovation, and automation to drive quality, productivity, and efficiency in the Home Office.
Automation is a key workstream in Technology and Innovation. We have ambitious targets to reduce our reliance on manual business processes and transition to digital delivery of many of our services.
Harnessing the benefits of automation will help to reduce locked in inefficiency across the Home Office but the workstream will also support staff to transition to more value-added roles and improve our colleague and customer experience.
Automation must be business and not technology led. It also needs to be people focussed alongside better processes and innovative technology. This is an exciting role at the heart of a team embedding transformation across our missions and capabilities.
Job description
You will form part of the Business Change team, within the Automation Centre, responsible for the delivery of the business change activities with a primary focus on stakeholder engagement across a variety of HO customer groups.
As a Business Change Manager, you will proactively prepare business areas for the impact of the changes being delivered and provide a bridge between the project and the business users to ensure that activities are planned and completed enabling the business to implement the agreed change and realise the business benefits.
You will be a self-starter, comfortable working with a diverse range of stakeholders to fully manage the end-to-end change management lifecycle, supporting on business change activities and creating required products and interventions, tailored to the individual needs of different business areas. You will have project management experience and an appreciation of agile methodology so that you complete your activities in line with best practice.
The role will report to the G7 Business Change Lead in the Automation Centre.
You will apply the Business Change Playbook methodologies in your day-to-day work, sharing best practice with other DDaT and OHO Business Change Managers. The OHO Change Agent Network has also been created to support transformational change.
This is a challenging, fast paced role, positioned at the heart of a dynamic project team. The Home Office is committed to being an inclusive employer with a diverse and representative workforce at all levels. We encourage applications from people from the widest possible diversity of backgrounds, cultures, and experiences.
Successful applicants will need to be flexible as working priorities change according to the business needs; and be prepared to carry out other duties within the scope of the grade, skill, competence & training. Some travelling will be required when meeting stakeholders.
Hybrid Working
Hybrid working enables employees to work partly in their workplace(s) and partly at home in line with the Home Office Hybrid Working policy. A hybrid working pattern may be available, where business needs allow for this role. Applicants can discuss what this means with the vacancy holder if they have specific questions on what this entails.
Please note: If you are currently an agency member of staff working within the Home Office, you can only apply for roles that are advertised externally, i.e. outside the civil service. If you are eligible to apply for a role, you are required to select yourself as an external applicant and not internal when submitting your application on Civil Service jobs. This will prevent any delays in pre-employment checks should you become successful in being made an offer of employment after the interview stage.
Person specification
Your main day to day responsibilities will include (but not limited to):
- Create, review, and regularly update a variety of Business Change planning tools and checklists and maintain engagement with business stakeholders to monitor, assure and assess business readiness for implementation.
- Identify relevant stakeholders ensuring their inclusion in stakeholder engagement plans and acting as the point of contact for your key stakeholders.
- Work closely with the wider Automation Centre to support the delivery of business benefits and outcomes and having responsibility for feeding into the overall automation change plan, providing direction and input into the design and approach on behalf of customer groups.
- Regularly review and update business change plans (deliverables, activities, and interventions) with the appropriate business stakeholders.
- Work with Stakeholder Managers and Project/Delivery Managers to maintain Business Change related communication plans, including messaging and providing content.
- Align messaging and visual style to the Business Change Hub standards.
- Support in the creation of localised and senior level communications through a business change lens to ensure the differing needs and requirements of the customers are reflected.
Essential criteria
You will have previous Business Change Management experience in operational environments or business areas and be able to demonstrate the following skills:
- Excellent understanding of best practice Change Management principles, methodologies, tools, and applying them on projects and programmes.
- Identify, build and maintain strong relationships with key stakeholders, creating positive relationships in complex environments.
- Test assumptions, hold challenging conversations to get to the heart of issues, working in a programme or large project/operational structure where collaboration is key to success.
- Have strong project management and organisational skills. Experience in planning, risk management and stakeholder management, prioritising work appropriately to meet tight deadlines.
- Excellent written and oral communication skills, strong interpersonal skills, including the ability to provide key messaging tailored to influence a range of stakeholders.
- Advanced IT skills in the use of MS PowerPoint, Excel, Word and SharePoint.
Desirable criteria
You will hold or be willing to work towards APMG Business Change Foundation and Practitioner qualifications (or equivalent).
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Communicating and Influencing
- Seeing the Big Picture
- Working Together
We only ask for evidence of these behaviours on your application form:
- Communicating and Influencing
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
As part of the application process, you will be asked to complete:
- A CV detailing job history/qualifications/skills
- A statement of suitability (personal statement) (maximum 1000 words)
- Provide evidence of the behaviour Communicating and Influencing (250 words maximum)
Further details around what this will entail are listed on the application form.
The statement of suitability should be aligned to demonstrate your skills and experience for the role and how you meet the Essential criteria as detailed in the job advertisement.
Candidates must fully demonstrate their Business Change experience within their CV and statement of suitability.
The sift will be held on the behaviour - Communicating and Influencing and the statement of suitability (personal statement).
The CV will not be scored.
If you are successful at sift stage, you will be invited to an interview which will be a blended approach of strength-based questions and behaviour-based questions. You will also be required to prepare a short presentation (no slides or handouts required) to present at interview, further details around what the presentation will entail will be provided before the interview.
Sift and Interview dates
Sift is expected to take place week commencing 22nd May 2023
Interviews are expected to take place week commencing 5th June 2023
Interviews will be carried out via video. Candidates will be required to have access to:
- A laptop (personal or work) with a working webcam
- Good internet connection
- Microsoft Teams
We will try to meet the dates set out in the advert, however on occasions these dates may change. You will be provided with sufficient notice of the confirmed dates.
Further information
Please read the essential skills for this position carefully. We will only consider those who meet the listed requirement.
If you have previously made an unsuccessful application for a role with the same essential skills and are not able to demonstrate how you have developed these skills since your last application please reconsider applying as your application is unlikely to be successful.
For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
A location-based reserve list may be held for a period up to 12 months from which further appointment may be made.
We also often have similar roles available at different grades. If a candidate is suitable for a similar role or a lower grade than they have applied for, we may offer the candidate that role without the need to go through a further selection process providing the role has the same competencies and essential skills.
Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.
We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
For further information please see the attached notes for candidates which must be read before making an application.
Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.
Transfer Terms: Voluntary.
If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.
Please see the attached list of Home Office acceptable ID documents.
Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs
- Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
Further information
[email protected]. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.
