David Lloyd Contract Manager Liverpool, England
Job description
About The Role
We are looking to recruit for an Area Manager for to look after David Lloyd Leisure clubs Covering Manchester, Liverpool and surrounding areas. Atlas FM has a long-term partnership with David Lloyd Leisure. Together we make sure the gyms are clean and safe for members 7 days a week.
We’re hoping to recruit a person who is compassionate toward people: quick on the draw when it comes to hygienic safety in busy environments. Ideally someone who is based in the area, enjoys blending into an active community and is interested in the health and fitness industry.
What we are paying: £32,500
The hours you shall be working will be: 5 out of 7days
What you shall be doing/responsible for-
Meet and where possible, exceed client expectations whilst operating within agreed budgets.
Recruit, induct and train suitable staff ensuring compliance with vetting procedures.
Maintain numbers of staff at the agreed levels to maintain contract standards.
Control wage spend in line with agreed budgets set by the Regional Manager and Account Director.
Monitor client satisfaction and service delivery on a monthly basis, through client meetings, monthly call log/complaints reports.
Carry out frequent site visits, both random and pre-planned to ensure service delivery is being met, escalating any issues to the relevant Regional Manager.
Carry out random and pre-planned audits including compliance and quality on a monthly basis.
To deliver strategies to reduce staff turnover to include induction programme, training, feedback, performance management and personal coaching.
To oversee the site-based training matrix for all personal to ensure training is delivered
Ensure that site documentation is maintained and correct.
Ensure products, equipment and materials are properly stored, used, maintained and ordered with agreed budget.
Ensure that all Atlas FM personnel follow site rules and maintain a smart appearance.
Follow the Company grievance and disciplinary procedures.
Ensure activities are undertaken in line with quality management, health & safety, legal requirements, environmental policies and duty of care.
Uphold, safeguard and promote the Company’s values and philosophy relating to ethics, integrity and corporate social responsibility.
Completion of electronic time and attendance.
About You
We’re hoping to recruit a person who is compassionate toward people: quick on the draw when it comes to hygienic safety in busy environments and have experience in people management. Ideally someone who is based within the area, enjoys a proactive role maintaining a strong and happy relationship with clients and staff.
If this sounds like you, we’d love to hear from you!
What skills and attributes we need from you!
The successful candidate will need to demonstrate the following experience, skills, behaviours necessary to meet the requirements of the role:
Ability to work well in a busy working environment and communicate effectively with people at all levels
Ability to communicate effectively with people at all levels
Able to accurately record data
Ability to work on own initiative with minimum supervision
Strong team working ethic and flexible approach
Analytical skills
Health & Safety awareness/training
Strong customer service skills
IT literate
If you are enthusiastic, take pride in your work and have great attention to detail you’ll fit in perfectly with our award-winning team.
About The Company
About Atlas
Our Purpose – To create Happiness
We approach work and life with a sense of fun, optimism and belief, and strive to have a positive impact on the world around us. We show kindness and compassion to all those we meet, ensuring everyone is safe and healthy. We deliver on our promises and go the extra mile every day.
We’re changing the way cleaning companies work – we ensure our people feel empowered in their workspaces and well listened to by their supervisors and managers. We have over 50 different nationalities making up our teams. In total we have 5,300 sites we look after and 8,600 employees across the country who work in a united, energetic rhythm. Each local team shares a mission: owning the spaces to deliver a wow-factor for the working-communities. We take a people-first approach, and this starts with recruiting fairly, diversely and kindly.
Before you apply-
Please ensure you have the ability to demonstrate that you are able to deliver on the responsibilities. This shall be a competency-based interview and you shall be asked to give specific examples.
We do require that the successful candidate has excellent people management and client relationship skills.
What makes this job amazing?
Full learning and support from Atlas.
Free Gym membership
50% discount across food and beverages at David Lloyd Leisure Club facilities.
Wrkit – our employee benefits programme which helps you financially whilst maintaining a healthy lifestyle whilst you work (access to high street discounts, online training, home workouts and mindfulness classes, feedback surveys to tell us how you’re finding your work and much more).
The ability to progress your career within Atlas.
Learning and development lead by you: support in areas you like or want to learn more about.
The opportunity to work amongst people who value and support each other, achieving great results.
Company mobile phone/ chrome book and company van provided
For those who value and excel in transparent, high-intensity, and high-impact environments, there is significant opportunity for advancement
Atlas continues to grow at pace which is both exciting and challenging
