Data Protection Analyst London, England
Job description
Heathrow is a city within a city – a complex ecosystem that provides an astonishing variety of high profile, absorbing work. From helping protect the data on which the safety of millions of passengers depends, to negotiating licenses for airlines and drafting leases for hundreds of shops and restaurants, there are opportunities for interesting, inspiring work at every turn. Not least in mitigating and managing risk in the wider aviation industry to ensure generations to come can enjoy the freedom and excitement of air travel.
Our Legal, Risk and Engagement function brings together legal and business assurance professionals, all committed to living our values. Together, we operate within regulatory and statutory frameworks, always acting responsibly and doing the right thing. You’ll be making sure we operate to the highest standards, across the kind of varied projects that you only find in an ever-changing environment like ours. Part of a close-knit and driven team, you’ll take on work you’ll both take real pride in and feel passionate about.
The Data Protection Analyst supports the running of the office of the Data Protection Officer (DPO) and reports on performance (e.g. compliance assessment, privacy by design, rights requests and incidents).
You will play a key role in co-ordinating the Heathrow-wide privacy team; assisting with data subject access requests (DSARs) and managing external suppliers; maintaining and evolving the office of the DPO's online presence; responding to queries for DPO advice (e.g., highlighting available guidance, incident management); and administering, analysing and improving the end-to-end Rights Requests process.
- Timetabling regular activities including compliance reviews, report production and communication events
- Maintaining and strengthening the privacy champions network (e.g. through encouraging online community participation)
- Acting as conduit for the privacy team to ensure timely and effective network responsiveness (e.g. submission of evidence for compliance review)
- Maintaining and evolving the DPO's presence online (e.g. on Hub+, Yammer, Heathrow.com) analysing uptake of self-service options (e.g., online training) and formulating improvements
- Being proactive in ensuring that projects get the DPO support they need (e.g. through scheduling Data Protection Impact Assessment participation and highlighting guidance)
- Operating, maintaining and improving the Rights Requests process ensuring deadlines are met for the office of the DPO and supporting with the monitoring of end-to-end compliance
- Assisting with management of the office of the DPO knowledge base to ensure integrity across published assets
- Supporting the daily administration of the office of the DPO (e.g., managing the team inbox to ensure timely responses)
- Establishing and maintaining the annual calendar
- Preparing periodic and ad hoc reports
- Ensuring that appropriate training/updates are received by the DPO function
- Supporting the DPO with responding promptly to any data incidents that occur, including in respect of fact finding, internal reporting requirements and providing guidance on mitigations and lessons learnt.
- Working knowledge of GDPR from a business perspective.
- Excellent time management to work to strict statutory deadlines.
- Fluency and excellent written and oral communication skills as they will be contributing to board packs and helping in presentations/training.
- Experience of working in fast-paced business/office environments with regular as well as ad hoc requirements and immovable deadlines
- Experience of working positively as part of a team as well as building and maintaining relationships with a range of internal and external stakeholders
- Educated to a degree level or equivalent, or apprenticeship/other relevant work experience
- Some/all of Office365, eDiscovery, SharePoint, web page design, Excel, Adobe Pro
- Evidence of service design, implementation, monitoring and improvement
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Heathrow brings the world closer together. Our airport facilitates the global travel and trade that keeps the economy moving. It’s a place like no other – a city within a city – where colleagues connect around a common goal, giving our passengers the best airport service in the world.
There is a world of opportunity at Heathrow. You’ll reach your full potential within our inclusive and supportive culture, whilst helping us to deliver our ambitious plans. Not only are we growing to welcome millions more passengers each year, we’re also transforming our industry. Sustainability is at the heart of Heathrow and we’re leading global efforts on decarbonisation, so that aviation continues to be a force for good in our world.
Taking the journey with us means living our values. Doing the right thing. Keeping everyone safe. Working together. Treating everyone with respect. Giving excellent service. Improving every day. Our ever-changing airport runs on teamwork and creativity. A career at Heathrow is welcoming, diverse, challenging, exciting, and rewarding.
Join Heathrow and grow your career in an airport that matters to millions.
Our rewards
We offer competitive salaries and excellent benefits, along with performance-based annual bonuses, our longer-term Share in Success Bonus plans, generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And we’ll provide learning and development opportunities to help you reach your full potential.
Working Location
Our agile approach offers the opportunity to combine home working with meetings, events and training at the airport. All roles involve some on-site working each week, so you’ll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to work
Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With four diversity networks, we champion inclusivity and celebrate individuality.
