Data Operations Analyst London, England
Job description
Data Operations Analyst
Location: London, UK (London Bridge)
Work pattern: Full-time (hybrid OR remote), permanent, PAYE
Salary: £37,000-47,000 per annum, DOE, plus generous options
Level: Mid-level
Reporting line: to Data Operations Manager
Division/Team: Data Operations, Data & Tech Team
Application Process: When submitting your application, answer each question in order to be considered for this role.
Over the years, we have grown organically, and now we want to welcome a Data Operations Analyst who will be owning client support tickets and ensuring timely resolution within client SLAs. You will gain an in-depth understanding of our products, ensuring the timely resolution of issues and working collaboratively with other members of the team, Data Scientists and Data Quality Analysts. You will be supported by your manager and other technical specialists across the business, and therefore the ability to collaborate and manage stakeholders is important in this role.
We have an exciting opportunity for a driven and humble team player who is keen to learn from the Data Operations Manager and wants to get involved with a wide range of product-related work, which goes beyond IT helpdesk functions. You will be part of a talented team who is passionate about the work we do here at Fable Data.
Key Responsibilities
- Responding to front-line operational queries
- Developing an in-depth knowledge of all Fable Data products, using data analysis to answer queries about our data and products
- Investigate technical issues and provide resolutions and guidance, both to our clients and technical team
- Documenting service delivery processes and suggesting improvements as you see fit
- Providing technical set-up assistance to clients
- Providing technical input, review and feedback to client-facing product documents
Essential skills and experience
- Experience in a similar position as an application support analyst or business analyst
- Strong SQL skills with an eagerness to use them to investigate and resolve issues
- Excels at data mining and analysis with the ability to identify trends in data sets
- Passionate about big data products and fintech
- Proficiency in Excel and PowerPoint
- The ability to prioritise requests and tickets and manage expectations and timelines
- The ability to identify and document root causes of repeated issues and take a solutions-based approach
- Quick learner, interested in technology and is looking for an opportunity within the Data space
- A hands-on self-starter who wants to learn and solve interesting technical challenges
- Excellent communication & engagement skills with all stakeholders at all levels, both technical and non-technical
- The ability to work in a fast-paced, rapidly changing scale-up environment, which will require resilience and the ability to deal with ambiguity and less developed processes/systems
- Fluent in English (others, any major European languages, are welcomed given the international nature of our clients and partners)
Desired skills and experience
- Knowledge of AWS S3 is desirable
- Familiarity with one or more of the following programming languages: Python, PowerShell, .NET, C++, would be a bonus
About Fable Data
Data is one of the most valuable resources to modern businesses. A source of competitive advantage for many of the world’s most successful organisations. Powering innovation, enriching people’s lives, underpinning decisions around multi-billion-pound investments and helping to create completely new industries, power new technologies and advance our understanding of our world.
Our world is that data.
Fable Data is the leading source of real-time European consumer transaction data, using anonymised transaction data from European banks and credit card providers. Fable Data has pioneered this model within Europe and supplies data to some of the world’s largest hedge funds, the Financial Times, major government bodies, and Fortune 500 companies.
Our potential is huge, powered by an unrivalled amount of data with very low latency. This helps businesses make faster, better and more informed decisions, well ahead of other solutions in the market.
We are on a mission to provide better data to decision-makers in business and government – anonymised, real-time and at scale.
We are looking for the very best talent to join our world-class team on our journey to Unicorn status. We are well funded and have huge aspirations to become THE leading Global provider of transaction data across both Corporate and Investor Markets. We work in an agile, proactive way, so we move fast and stay ahead of the curve. We want people to buy into our ethos that better Data in the hands of decision-makers will lead to a better world.
This role will define your career as we expect you to grow your skills and experience with us supported by a talented team. In return we reward our team members with:
- 30 days holidays + bank holidays (pro-rata)
- Generous Options Scheme (HMRC approved EMI Option Scheme)
- Outstanding life/work balance
- Free subscription to Financial Times
- Flexible working
- A wonderful team and a fun place to work
- More benefits to be added as we scale
Here at Fable, we are proud of our culture. Being responsible, taking ownership and aiming for excellence are the values that define us. We believe in:
- People with purpose
- Whole world thinking
- Individual value, collective strength
Visit our “Join Us” section on our website to see how we expand on these core values and find out more about us.
From our CEO, Luke Kennedy:
“During my time in government and business, I helped Ministers, industry leaders and global investors make strategic decisions. Too often, these decisions were based on data sets that are small in sample, stale and skewed. This leads to sub-optimal decisions on matters of policy, capital allocation and commercial strategies – ultimately negatively impacting economic growth, job creation and levels of investment into public services. I was frustrated and at times very worried and believed there must be better data out there. This is why I set up Fable Data. We are working with technology and financial partners from across Europe to build anonymous consumer data sets that are real-time, large-scale, accurate and predictive. We can see the economy in real-time. There are many commercial applications for this data, but my personal mission is to get this data into the hands of decision-makers everywhere, as better data will lead to better decisions, and I believe, a better world.”
The Interview Process
- Pre-screening call– online (30 mins.), to assess initial interest and suitability by the Talent Acquisition Manager/People Director
- Interview – in the office/online (one or two stages)
- Competency-based questions to assess (a) technical ability for the role (b) overall fit for the role
- Interview task (30 mins.) to assess technical skills/practical knowledge
- Decision
- Offer of Employment issued
- “Get to know us” meetings/calls with other members of Fable Data, for you to learn more about the role, company and future colleagues while considering the offer
Please note that all applicants must have the right to work in the UK
Fable Data is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability, or sexual orientation. All candidates will be assessed based on merit, qualifications, and their ability to perform the role requirements.
