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Job description

The Company

Psychiatry-UK LLP is the leading provider of online mental health services in the United Kingdom, made up of three large chambers of consultant psychiatrists divided by specialty, as well as nurse prescribers and non-clinical support services, assessing and treating 2000+ patients each month within the NHS and private sector across all ages.

Job Summary

We are seeking motivated and committed individuals with exceptional attention to detail and accuracy, who can meet deadlines in a fast-paced, demanding environment requiring skills of autonomy and initiative.

Previous data entry experience is a must as you will be handling sensitive data, and speed and accuracy are essential.

You will join our busy, referral processing team and be available to work 40 hours a week from your secure home office environment. IT equipment will be provided.

Examples of activity – this list is not exhaustive but primary duties will include:

• Quality-checking received referrals.
• Creating patient records on our bespoke patient database.
• Accurately and quickly inputting all required data.
• Provide cover for colleagues when and where necessary.
• Plan own workload to ensure that weekly, monthly, quarterly and annual tasks are met.
• Prioritise workload with consideration to issues arising and responding to shifting priorities appropriately.
• Actively participate in regular supervision with the line manager.
• Participate in audits, performance monitoring and meet objectives.
• Complete mandatory training.

Required Skills

• Speed and accuracy.
• Excellent written and verbal communicator with a high degree of literacy.
• Above-average IT skills and be conversant with Microsoft Office software suite.
• Be readily adaptable to fast-paced changes in service.
• Sound knowledge of Microsoft Excel.
• Ability to remain calm under pressure.
• Be positive and solution-focussed.
• Ability to accurately follow instructions, but also use own initiative.
• Meticulous attention to detail.
• Excellent time management skills - Prioritise workload with consideration to issues arising and responding to shifting priorities appropriately.
• Excellent organisation skills and the ability to multitask.
• Deal with requests and queries from senior managers.
• Able to work well in a team but also with autonomy.
• Assist in the preparation of regularly scheduled reports.

Working conditions/effort

The postholder may:

●Be required to concentrate for long periods of time.

●Deal with frequent interruptions.

●Be flexible and adaptable to change.

●Frequent and long periods of PC usage.

●Be required to work alone.

●Be regularly presented with problems requiring resolution.

It is essential that you have a reliable, fast internet connection of at least 12Mbps in order to work for Psychiatry-UK.

In return for the above, you will receive a generous salary, home-working bonus, robust training and mentor support, as well as access to a comprehensive Employee Assistance Programme.

Please ensure that your CV is up to date and reflects your skills, knowledge and experience. Incomplete Skills Tests will result in your application being declined.

If you are shortlisted and in order to be considered, you will be asked to complete a preliminary Screening Tool to assess your suitability for the post.

Hours of work are 8-hour shifts between core business hours of 8 am - 8 pm 7 days a week.

There is an additional work-from-home bonus offered of £1000 pa pro-rata paid in monthly installments.

Other Information

The role is home-based but you may be required to attend various meeting locations occasionally.

The post holder will be expected to register with the DBS Update Service at their own cost to keep their DBS certificate current. Psychiatry-UK will apply for the original DBS certificate on their behalf.

This is a temporary employed position on a fixed-term basis for six months. The possibility of the contract being renewed will be based on the needs of the business at the time as well as the post holder's performance and attendance.

Confidentiality

The post holder must ensure that personal information is accurate, up to date, always kept secure and confidential in compliance with relevant legislation and the common law duty of confidentiality. The post holder must follow record-keeping guidelines to ensure compliance with the Freedom of Information Act.

Valuing Diversity & Human Rights

No person should receive less favourable treatment on the grounds of sex, sexual orientation, marital/partnership status, race, religion, age, creed, colour, ethnic origin, disability, part-time working status and real or suspected HIV/AIDS status and must not be placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable.

Data Protection

If you have contact with computerised data systems you are required to obtain, process, and/or use information held on a computer in a fair and lawful way, to hold data only for the specific registered purpose and not to use or disclose it in any way incompatible with such purpose. To disclose data only to authorised persons or organisations as instructed.

This job description is intended as an outline indicator of general areas of activity and will be amended in light of the changing needs of PUK. You may be required to work at other locations as determined by the duties of your post. You may be required to undertake any other duties at the line manager's request, which is commensurate with the role, including project work, internal job rotation and absence cover. This job description describes responsibilities, as they are currently required. It is anticipated duties will change over time and the job description may need to be reviewed in the future.

Job Types: Full-time, Temporary contract, Fixed term contract
Contract length: 6 months

Salary: £21,673.60 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Flexitime
• Health & wellbeing programme
• Sick pay
• Work from home

Schedule:

• 8 hour shift
• Flexitime
• Holidays
• Monday to Friday
• Weekend availability

Education:

• GCSE or equivalent (required)

Experience:

• data entry/data processing: 1 year (required)

Language:

• English (CEFR level C1 minimum) (required)

Work authorisation:

• United Kingdom (required)

Work Location: Remote