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JOB SUMMARY

Since 2005, Access Cash General Partnership, operating as part of Perativ, has been a market leader in ATM services and technology. Operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses, under brand names: Ezee ATM and Access Cash, the organization provides services to more than 10,000 ATMs across Canada.

At Access Cash, we are helping our customers, materially reduce their ATM management cost, improve their customer experience and make their operations more productive. We are committed to maintaining clean data driven processes that drive insight and efficiency. We pride ourselves on leading the market and developing innovative solutions for customers.

We are currently seeking a Data Entry Administrator to join our team, reporting to our Toronto Head Office on a hybrid schedule (partially in office and partially remote).

This individual is responsible to manage changes and corrections to bank accounts, surcharges and ownership/renewals of our customers. They act as a liaison between other departments and our processing partners to support these changes and assist with resolving other issues. They also administer any adjustments and cheque requests.

MAJOR RESPONSIBILITIES

• Review and confirm requests to increase or decrease surcharge fees from customers, updating information in appropriate systems and confirming that ATM terminals and processing at revised rates.
• Coordinate ATM terminal fixes when they are not processing at new surcharge rates.
• Review and confirm requests to update bank account information from customers, collecting and completing the appropriate documentation to fulfill these requests, and updating information in appropriate systems.
• Review and confirm requests to change ownership and renew contracts of the customer, reviewing the existing contract terms and conditions and updating accordingly.
• Ensure all anti-money laundering (AML) documentation are completed properly when a settlement bank account is being changed.
• Investigate request for cheque payment issues from customers and coordinate any outstanding payments.
• Identify payment discrepancies for customers, resolving and adjusting for surcharge payments, service charge fees, telecom fees, and statement fees, as necessary.
• Liaise with processing partners, as necessary, to resolve system changes and other inquiries.
• Other duties, as assigned.

EDUCATION & TRAINING

• Preference for College diploma, with focus in business administration, communications, and/or other related field of study.
• 7 years of relevant work experience at least, if College diploma is not obtained.

EXPERIENCE, TECHNICAL SKILLS, & KEY COMPETENCIES

• At least 2 to 3 years holding administrative/data entry roles, preferably in an office or dispatch environment.
• Fully proficient in Microsoft office applications, including expert level in: Outlook; intermediate level in: Word, Excel, PowerPoint.
• Knowledge of best practices for dealing with customers, an active listener, and understands how to defuse situations before they become problematic.
• Strong time management skills and pays attention to detail.
• Astute communication skills that allow you to inform, help and advise others effectively.
• Stays calm and exudes confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations.
• Open to learning; a commitment to improve your own skills on an ongoing basis.
• Excellent critical thinking ability, using logic and reasoning to identify solutions to problems.
• Able to work collaboratively in a team environment
• Ability to learn database management systems quickly and navigate complex systems with ease.

BENEFITS

• Competitive salary.
• A comprehensive health benefits plan (after the initial 3 months and paid for by the company), with a health spending account.
• An employee assistance program.
• Opportunity to grow your career in a thriving Financial Services Provider organization.

TO APPLY

You can learn more about our company by visiting our websites: www.access-cash.com and www.perativ.com.

To apply, please respond to this ad, answering a few short application questions and include your cover letter and resume.

Perativ is committed to providing equal employment opportunities to all qualified employees and applicants. We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please make it clear within your cover letter. We will review applications as they are received and look forward to hearing from you.

We would like to thank you for your interest. Please note that all submissions will be assessed, however, only candidates selected for interview will be contacted.