data entry Redditch, England
Job description
We are looking for an experienced Customer Service Advisor/Data In putter for my client based in Redditch, Worcestershire for a permanent contract.
Job Purpose:
To support the external sales team as fully as possible.
To work as part of a Customer Services team providing a professional, effective and efficient link for customers.
To project a professional image as the first line of office contact
Key Accountabilities:
1. Providing customers with help, advice and problem solving regarding product, pricing and shipping/delivery
a) This involves keeping accurate records of all correspondence with customers so that future queries can be handled consistently.
b) Ensure customers are kept informed of anything relevant (e.g. stock availability, delivery problems).
c) Dealing with customer complaints efficiently.
2. Sales order processing
a) Processing sales orders within SAP and QAD.
b) Confirming orders within certain time scale.
c) Ensuring orders are priced correctly.
d) Producing relevant dispatch/shipping and invoice documentation.
3. Creation of customers within SAP and QAD ensuring all relevant details are correctly recorded.
Key Challenges:
- The ability to work in a pressurised internal environment.
- The ability to prioritise in an effective and efficient manner.
- Integrate harmoniously into the customer services team.
- Tolerate people and processes with patience, perseverance and professionalism.
- To be organised in the face of varying and fluctuating demands.
4. Scope:
1. A customer facing role
a) Ensure that all customer orders/queries are dealt with professionally to avoid delays and misunderstandings that could have an impact on sales.
b) To handle all complaints professionally and timely to minimize any cost involved or future loss of sales.
2. To ensure that the customer order is communicated to others in a clear and accurate way to avoid manufacturing errors relating to design or quantity ordered. Check that the scheduling of production meets the customer requirements to fulfill the sale.
3. Deliveries
a) To ensure that correct paperwork is issued to warehouse staff to avoid picking errors and costly mistakes.
b) To ensure that correct documentation is issued/is available for the import and export of goods to avoid delays and cost.
4. Knowledge and Experience: Commercially aware person with computer knowledge and experience within a warehousing environment, with the following competences:
a) The ability to deal with difficult customers, handling complaints.
b) Identify ways to continuously improve customer service.
c) Caring for customers/empathizing and helping.
d) Understanding of the company systems and processes.
e) Working with team members.
f) Problem solving.
g) Product knowledge.
h) Work well under pressure.
i) Self-motivation.
j) Relationship building.
k) Strong communicator.
l) Good attention to detail.
m) IT literate.
n) Good organizational skills.
5. Organizational Relationship: Customer Services Representative reports to Customer Services Manager, who reports to Managing Director.
Working hours 9am – 5pm Mon to Fri
Salary £25,000 PA
Immediate start for the right candidate
IND123
Job Types: Full-time, Permanent
Salary: From £25,000.00 per year
Benefits:
- Company events
- Company pension
- Gym membership
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
