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Data Engineering Professional Exeter, England

Full Time Exeter, England 39637 - 46990 GBP ANNUAL Today

Job description

Data Engineering Professional

Job Req ID: 19703

Posting Date: 11 Aug 2023

Function: Service

Location: Exeter (R620), Exeter, United Kingdom

Salary: Competitive + Excellent Benefits

Why this job matters

Based on the DCP Customer site (c. 48 People) this role is key to the delivery of the DCP contract. Our Hosting Team ensures the customer’s data is protected, available and retrievable. The team maintain the customer’s infrastructure hosting the IT systems, keeping them within the agreed availability levels whilst proactively and effectively managing the system performance and capacity.

Through the role of Data Engineering Professional, you will be responsible for the technical support of hosting infrastructure and security-related incidents, performing to the required job standards, and delivering in accordance with the agreed goals within the SLA-driven environment. You will be the technical escalation point for your 2nd line colleagues.

You will ensure the contractual requirements for the Data & Voice Networks (Schedule 2.7) – 7 SLAs and Resource Services (Schedule 2.10) – 5 SLAs are met or exceeded. For the Avon and Somerset WAN support contract c.65 sites you will be responsible for the technical support of the wide area network-related infrastructure and incidents, escalating to the Airwave, Voice and Data Network Manager.

What you’ll be doing

Delivering successful technical resolutions to complex customer issues escalated by second line
Problem solving and application of technical knowledge to unknown issues
Planning of complex change with first time delivery to ensure sustained service across wide ranges of products and solutions
Participating and leading in technical knowledge cascades across EMS using learning infrastructure
Service management and design support on existing and new contracts
Implementing solutions in a timely manner to ensure service level agreements are met (typically 2 hours)
Proactively driving own workload as well as reactively managing multiple tasks as escalated by customer and other EMS teams
Running diagnostic and configuration of customer contracts to identify issues and opportunities
Working closely with a wide range of internal and external stakeholders and customers to understand the requirements and build an effective working relationship to ensure smooth running of contracts
Driving own development plan to maintain skill set and knowledge of BT products and solutions
Participate and contribute to continuous improvement and coaching within the team
Complex decision making to balance customer and business need
Available when required to work out of hours either on an overtime or oncall basis

You'll have the following skills and experience

Own and maintain the ITIL process/s
Be responsible for process briefing/training where required
Monitor & control process performance and compliance
Own the management and reporting aspects relating to your process
Must have the ability to gain National Security Vetting clearance to SC level + customer specific extensions, which requires residence in the UK for a minimum of 5 years.
Strong customer focus and drive to provide proactive, pre-emptive and best in class service
Ability to process complex ideas and think logically; perceives and understands others
Possesses the ability to take well-evaluated risks and be audacious in making decisions and taking action
Proven ability to execute plans under difficult circumstances; confronts and resolves conflict; demonstrates high energy
Acts with integrity and takes responsibility for own actions and responses
Knowledge and experience of best in class service
Familiarity with collaborative ways of working and how to motivate cross-functional teams
Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases)

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits of working for BT include: