Data Engineering Professional Exeter, England
BT
Full Time
Exeter, England
39637 - 46990 GBP ANNUAL Today
Job description
Data Engineering Professional
Job Req ID: 19703
Posting Date: 11 Aug 2023
Function: Service
Location:
Exeter (R620), Exeter, United Kingdom
Salary: Competitive + Excellent Benefits
Why this job matters
Based on the DCP Customer site (c. 48 People) this role is key to the delivery of the DCP contract. Our Hosting Team ensures the customer’s data is protected, available and retrievable. The team maintain the customer’s infrastructure hosting the IT systems, keeping them within the agreed availability levels whilst proactively and effectively managing the system performance and capacity.
Through the role of Data Engineering Professional, you will be responsible for the technical support of hosting infrastructure and security-related incidents, performing to the required job standards, and delivering in accordance with the agreed goals within the SLA-driven environment. You will be the technical escalation point for your 2nd line colleagues.
You will ensure the contractual requirements for the Data & Voice Networks (Schedule 2.7) – 7 SLAs and Resource Services (Schedule 2.10) – 5 SLAs are met or exceeded. For the Avon and Somerset WAN support contract c.65 sites you will be responsible for the technical support of the wide area network-related infrastructure and incidents, escalating to the Airwave, Voice and Data Network Manager.
What you’ll be doing
- Delivering successful technical resolutions to complex customer issues escalated by second line
- Problem solving and application of technical knowledge to unknown issues
- Planning of complex change with first time delivery to ensure sustained service across wide ranges of products and solutions
- Participating and leading in technical knowledge cascades across EMS using learning infrastructure
- Service management and design support on existing and new contracts
- Implementing solutions in a timely manner to ensure service level agreements are met (typically 2 hours)
- Proactively driving own workload as well as reactively managing multiple tasks as escalated by customer and other EMS teams
- Running diagnostic and configuration of customer contracts to identify issues and opportunities
- Working closely with a wide range of internal and external stakeholders and customers to understand the requirements and build an effective working relationship to ensure smooth running of contracts
- Driving own development plan to maintain skill set and knowledge of BT products and solutions
- Participate and contribute to continuous improvement and coaching within the team
- Complex decision making to balance customer and business need
- Available when required to work out of hours either on an overtime or oncall basis
You'll have the following skills and experience
- Own and maintain the ITIL process/s
- Be responsible for process briefing/training where required
- Monitor & control process performance and compliance
- Own the management and reporting aspects relating to your process
- Must have the ability to gain National Security Vetting clearance to SC level + customer specific extensions, which requires residence in the UK for a minimum of 5 years.
- Strong customer focus and drive to provide proactive, pre-emptive and best in class service
- Ability to process complex ideas and think logically; perceives and understands others
- Possesses the ability to take well-evaluated risks and be audacious in making decisions and taking action
- Proven ability to execute plans under difficult circumstances; confronts and resolves conflict; demonstrates high energy
- Acts with integrity and takes responsibility for own actions and responses
- Knowledge and experience of best in class service
- Familiarity with collaborative ways of working and how to motivate cross-functional teams
- Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases)
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
Benefits of working for BT include:
- Competitive salary
- 10% on-target bonus plan
- World-class training and development opportunities
- 25 days’ annual leave (not including bank holidays)
- Discounted broadband, mobile and TV packages
- Share option and pension scheme programmes
- Flexible benefits to fit around you
BT
www.bt.com/careers
London, United Kingdom
Philip Jansen
Unknown / Non-Applicable
10000+ Employees
Company - Public
Telecommunications Services
1846
