Data and Strategy Analyst | Customer Success Remote
Job description
is Germany's best-known AI company. We develop neural networks to help people work with language. With DeepL Translator, we have created the world's best machine translation system and made it available free of charge to everyone online. Over the next few years, we aim to make DeepL the world's leading language technology company.
Our goal is to overcome language barriers and bring cultures closer together.
What distinguishes us from other companies?
DeepL (formerly Linguee) was founded by developers and researchers. We focus on the development of new, exciting products, which is why we spend a lot of time actively researching the latest topics. We understand the challenges of developing new products and try to meet them with an agile and dynamic way of working. Our work culture is very open because we want our employees to feel comfortable. In our daily work we use modern technologies - not only to translate texts, but also to create the world's best dictionaries, and solve other language problems.
When we tell people about DeepL as an employer, reactions are overwhelmingly positive. Maybe it's because they have enjoyed our services, or maybe they just want to get on board with our quest to break down language barriers and facilitate communication.
What will you be doing at DeepL?
Your responsibilities
-
Analyze (often large volumes of) data to generate actionable insights or uncover business opportunities
- Collaborate with stakeholders from multiple teams to identify business opportunities, needs, requirements, and proposed solutions.
- Contribute to defining the goals of the Customer Success team by providing data analyzes, and insights and supporting strategic decisions with data (e.g., churn analysis, account load assessment)
- Support day-to-day needs and initiatives of the Customer Success team by providing data-driven insights, identifying business opportunities, and evaluating initiatives
- Assist in developing documentation, processes, and tools that enable stakeholders to use data and make informed decisions independently
- Enhance data literacy within Customer Success by providing guidance, training, and support in effectively using data for decision-making
- Act as a liaison between the Customer Success team and the rest of the Commercial Analytics team, facilitating effective communication and collaboration
- Work closely with the Commercial Analytics team, providing feedback to its strategy and improving products, such as data tables, models, self-service tools, or processes, to align with business needs
What we offer
- Make an impact! We break down language barriers worldwide and bring different cultures closer together
- Experience the excitement of a rapidly growing scale-up. Over the last year we doubled in size with employees located across UK, Netherlands, Germany, Poland, and Japan
- We’ve got your back. We are an experienced, highly committed team with transparent decision-making processes. We cherish collaboration and efficiency, but the human approach, trust, empathy, and inclusivity are just as important
- Flexible work arrangements: with office hubs in Cologne, Berlin, London, and Amsterdam, you choose where and how you work. We offer fully remote work from UK/DE/NL/PL, no strings attached, no 'to be reviewed'- DeepL is a remote-positive company now and forever
- Regular innovative team-building events – internationally, as well as whole company events
- The opportunity to shape a product experience for an unlimited market with a diverse customer base (international customers, from start-ups to large corporations)
- Hack-Fridays – Every month we have a dedicated, interruption-free day on a company-wide scale to work on a project of your choice. Whatever it might be, if it means something to you, this is your day to do it
- Stay healthy – We offer a private health and travel insurance that comes with a bonus you can spend on vision, dental or any other needs
- With our people-centric approach, we value Life-Domain Balance and mental well-being! Therefore, we offer 30 days of holiday and provide a mental well-being app with access to psychologists, group sessions, and self-guided learning tools
- Annual education budget to advance your skills with courses & qualifications of your choice
About you
- You have professional experience as a Data Analyst or Data Scientist or Business Analyst, ideally within a fast-growing start-up or scale-up environment
- You bring experience working with Commercial Teams (in particular, Customer Success and/or Sales) and with commercial data and product data
- You're eager to learn and have an impact
- You have excellent communication skills; you can clarify the "question behind the question" and easily communicate technical topics clearly to stakeholders with varied backgrounds, and translate business questions to technical requirements.
- You enjoy collaborating with stakeholders to identify opportunities proactively
- You have a strong working knowledge of SQL.
- You have strong analytical skills with commercial acumen, with the ability to find opportunities and caveats
- You maintain a pragmatic balance between quick results & analytical rigor
- You are skilled at Data Visualization & Analytics; experience with Metabase is a plus
- You are fluent in English, which is our company language
- Nice if you also have experience with Salesforce
We are looking forward to your application!
